Job Description

Regional Delivery Centre - Malaysia, MalaysiaCompany: Singtel GroupThe Senior Engineer of Messaging & Collaboration is responsible for Delivery, Operation Support and Implementation of the End-User Technology (EUT) services to SingTel\'s internal stakeholders and users. Working together with Workspace Transformation Team and Workspace End-User Support Team to deliver quality IT Workspace End-User technology related services by applying Service Delivery approach to ensure consistent and continuous Endpoint solutions and technologies are successfully deployed to meet the Technology Infrastructure (TI) strategic objectives. Possess strong communication abilities and is able to implement appropriate plans towards achieving those goals. You should be able to address multi-faceted issues effectively and in a collaborative manner.

• Responsible for the performance, availability and service level of the assigned IT Workplace services including Desktop/Laptop Standards, Active Directory, Email Services, File and Print Services, Anti-Virus, Full-Disk Encryption, Unified Communications Messaging & Collaboration Tools and management of endpoints.
• Endpoints Security Management including Standard Operating Environment (SOE) for PC/Mobile/Application, delivery of software, OS packages and security thru SCCM or GPO
• Ensure 24x7 availability of EUT Services infrastructure and systems. Perform troubleshooting and root-cause analysis, resolve the problems when faults are encountered.
• Implement and built IT system that is manage by IT Workplace for PC/Mobile/Application Standard Operating Environment.
• Provide Level 2/3 support for incident related to EUT services.
• Work with outsource vendor to provide Level 2 support for incidents/requests related to IT Workplace services
• Prioritize activities to ensure continuity of service and prompt issue resolution
• Work with project and Workspace transformation engineering team in the delivery of new IT Workplace services to operations.
• Work with Optus and NCS counterparts for seamless IT Workplace service delivery and support across the 3 entities.
• Analyze performance of IT Workplace services. Identify problem areas, deliver solutions to enhance quality of service and to prevent future problems.
• Provide input to facilitate the negotiation and renewal of maintenance contracts for systems.
• Review existing processes and security policies for infrastructure and introduce preventative or optimized measures to improve systems quality and resiliency.

Singtel