Job Description

The Role Responsibilities Strategy Awareness and understanding of the Group\'s business strategy and model appropriate to the role. Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes. Support the roll-out of appropriate quality management systems and other initiatives by the Company / Group. Business To assist the Head / Senior Manager - FMO Securities Services Fund Services to manage the operations of Fund Services and Transfer Agency Processes, in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To assist the Head - FMO Securities Services in leading Fund Services Team to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers. Processes Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgment. Assist the Head of Securities Services Fund Services / Senior Managers / Team Managers in leading Fund Services and TA team to achieve quality service by meeting the prescribed objectives and goals. Assist the team management in overseeing the daily operations of the Fund Services team and contribute towards meeting the team\'s objectives. Assist the Head of Securities Services Fund Services / Senior Managers / Team Managers on Fund Services\' and TA individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates. Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility). Standardise capacity models across process / units to simplify the billing. Verify transactions processed by team / associates and authorize those that fall within own-delegated release authority. Checking of and/or approving customer\'s Fund Services order against Fund Services system. Establish and maintain close working relationship with appropriate persons in the Spoke countries, Chennai Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc such that these may be responded to in an efficient, prompt and professional manner. Enhance client experience by supporting various initiatives such as system enhancement, change to improve overall STP rates for processes involving manual intervention. This is to improve the efficiency and performance with minimal resource. People and Talent Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately. Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept\'s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department. Risk Management Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure. Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering and Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions. Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training thus, providing support to superiors and subordinates. Conforming and adhering to the Team\'s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc. Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service. Key Control Standards Assessment within department with nil over dues. Follow up on corrective / preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level. Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company / Group. No major adverse findings from internal auditors or external auditors including quality audits. Governance Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group\'s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory and Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the GBS Malaysia FMO Fiduciary and Fund Services team to achieve the outcomes set out in the Bank\'s Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment]. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association. Key Stakeholders Key relationships include Head, Transaction Banking Operations GBS MY. Securities Services GBSMY - Staffs all level. Standard Chartered Bank various countries. GBS various internal department. Securities Services GBS India. Countries respective Regulator, Depository, Central Bank, etc For Reporting, approvals, directions, policies, referrals, discussions relating to operational issues. Referrals and discussions on systems-related issues. Referrals and discussions on HR-related matters. Referrals and discussions on processing-related issues. Clients Lien Accounts and IB Accounts Foreign Exchange related matters Payments System Support Vendor Management Our Ideal Candidate Degree or Diploma in Accounting, Finance, Banking. Economics or equivalent is essential 7 - 9 years of relevant work experience in the following areas Good knowledge of fund administration and Transfer agency services including fund valuation Mutual / Hedge funds and offshore private funds. Good attention to detail with high levels of accuracy. Ability to work independently with minimal supervision and able to handle variety of fast changing situations in terms of work pressure and clients\' requirements. Strong communication, client servicing and problem solving skills. Excellent inter-personal and communication skills and the ability to adapt these to work with both external and internal clients. The ability to adhere to established procedures but also to think proactively and to communicate suggested procedural changes. Ability to Lead, manage and deliver projects. Role Specific Technical Competencies Multifonds Accounting System Charles River Investment Management Solution Fund Accounting knowledge / experiences Banking / Finance / Audit Compliance Monitoring Performance Measurement Fiduciary Services Transfer Agency About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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