Job Description

Role Responsibilities Resiliency * Lead/part of SRE team to enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99.9% up-time to customers. * Oversee the planned/unplanned disru Role Responsibilities Resiliency Lead/part of SRE team to enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99.9% up-time to customers. Oversee the planned/unplanned disruption of production infrastructure to ensure accountability for building resilient, always-on systems. Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design/development teams to always be thinking of the rainy-day scenarios. Efficiency Identify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues Capacity Planning Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance Using Standard Chartered' s SDI (Software Defined Infrastructure) develop auto-scaling to deliver robust resilience to fluctuations in critical service demand Continuously monitor service demand / capacity for any discrepancies or spikes Business Availability/Reliability Take responsibility for meeting SLA/XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of &ldquoalways on" techniques to be used include caching, circuit breakers, dark and canary releases, store and service patterns and alternate user experience flows. Lead, own, manage, monitor and optimize the reliability and health of all environments Design, code, implement break fixes to improve service availability based on outcomes from thematic reviews Latency & Performance Drive conversation around development velocity using SLIs/SLOs data to ensure development velocity vs. service reliability is optimized in partnership with Product Teams Iteratively review SLI/SLO/Error Budget policy to ensure the quantitative indicators of customer experience are accurate Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing / effort is made available Processes Transition to Production Champion and evolve continuous delivery best practice standards to reduce release related incidents, manual hands-off and achieve our aspiration of &ldquozero ops" Partner with development teams to ensure applications are designed with scale, resilience, and performance in mind. Monitoring Optimize monitoring to reduce false positive alerts Creatively deepen monitoring capabilities leveraging the 3 tenets of observability - logs, metrics and traces Ensure all critical user service journeys are traceable end to end Ensure Production Solutions are fit for purpose. Where gaps are identified put a plan in place to uplift the toolset People and Talent Establish and manage SRE team when applicable Drive efficient target operating model and enhance the existing capabilities of the team. Lead through example and build the appropriate culture and values. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Risk Management Identify key issues in the business areas being supported, and based on this information, put in place appropriate controls and measures to assess, monitor, control & mitigate risks. Ensure a full understanding of the risk and control environment within Technology Services. Ensure support procedures are in place and adhere to Group Security & Audit policies within Technology Services. Active engagement with all audit issues arising in this support environment. Governance Responsible for assessing the effectiveness of the governance, oversight and controls and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Our Ideal Candidate Qualifications Relevant degree in Computer Science/Technology and evidence of continuous professional development in an IT role Certified Scrum Master Role Specific Competencies Resiliency Efficiency Capacity Planning Risk Management Governance About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers