Job Description

Job Summary

We are seeking an experienced

Microsoft Office 365 Support Administrator

to provide advanced operational support and administration of our Microsoft 365 environment.
This role acts as a

technical escalation point

for frontline IT teams, resolving complex user and system issues while ensuring stable daily operations across Microsoft 365 services.

Key Responsibilities1. Operational Administration

Manage and administer

Microsoft 365 Exchange Online

, including mailboxes, distribution lists, and email flow configurations. Perform

user account administration

within

Microsoft Entra ID (Azure AD)

--covering provisioning, deprovisioning, and access management. Provide

advanced support

for issues related to

Exchange, Microsoft 365, and authentication

. Troubleshoot

email delivery

,

spam filtering

, and

security compliance

issues. Monitor and manage

Microsoft 365 security policies

, compliance configurations, and user access controls. Assist with

license allocation

, renewal, and configuration in the

Microsoft 365 Admin Center

. Collaborate with senior IT teams on

migration projects

,

automation

, and

policy enforcement

. Follow and maintain

Standard Operating Procedures (SOPs)

related to Microsoft 365 administration and incident resolution.

2. Advanced User Support

Resolve

escalated issues

from frontline IT or helpdesk teams. Troubleshoot complex

mail flow

,

user provisioning

, and

calendar synchronization

problems. Support users with

advanced features

(shared mailboxes, permissions, encryption, etc.). Diagnose and resolve

login/authentication

issues, including

MFA

,

identity synchronization

,

app integration

, and

conditional access

.

Proactively monitor

Microsoft 365 environments to identify risks and apply preventive measures. Collaborate with internal IT teams to

escalate and resolve high-impact incidents

. Provide

training and guidance

to L1/L2 teams to enhance troubleshooting efficiency. Develop and maintain

self-service solutions

and

knowledge base articles

for common user requests. Create and maintain

automation scripts

(PowerShell) to streamline administrative tasks. Keep

accurate documentation

of configurations and procedures, updating troubleshooting guides regularly. Conduct

knowledge transfer sessions

to improve team capability.

Qualifications & Skills

Required:

Minimum

3 years

of hands-on experience in

Office 365 administration

. Proven ability to resolve

complex Office 365 technical issues

. Strong troubleshooting skills across

Exchange Online

,

SharePoint Online

,

Teams

, and

Entra ID

. Proficiency in

PowerShell scripting

for automation and administration tasks. Knowledge of

Office 365 security

,

compliance

, and

best practices

. Excellent communication skills; able to work effectively with both

technical and non-technical users

.

Preferred:

Microsoft Certifications:

MS-102: Microsoft 365 Administrator*
MS-900: Microsoft 365 Fundamentals*
Microsoft 365 Certified: Enterprise Administrator Expert*
SC-900: Microsoft Security, Compliance & Identity Fundamentals*
SC-400: Information Protection Administrator*
Familiarity with

hybrid environments (Azure AD Connect)

. Understanding of

ITIL framework

and service management processes.
Job Type: Full-time

Pay: RM6,000.00 - RM20,000.00 per month

Work Location: In person