Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi's Securities Services (SS) supports our clients' business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.
Reporting to the Middle Office Accounting Manager, the Middle Office accounting senior analyst is responsible for a range of Middle Office accounting and valuations activity, ensuring compliance with operating procedures, policies and guidelines and timely completion of accurate Net Asset Valuations.
The successful candidate will have relevant experience in Middle Office accounting with proven Middle Office accounting skills, and the ability to ensure all deliverables within the Service Level Agreements are met. They will have a strong "hands on" operational focus and is expected to optimize effectiveness and efficiency in operational delivery.
We're currently looking for a high caliber professional to join our team as Officer, Middle Office Accounting Senior Analyst - C10 - Hybrid (Internal Job Title: Middle Office Accounting Senior Analyst - C10 (Hybrid) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you're expected to:

• Review exceptions raised and resolve upto those applicable to role responsibility. Escalating those not applicable timely to supervisor
• Development of strong client relationships, resolving client queries timely and accurately
• Proactively manage SLAs / KPIs (escalating any issues internally / externally as required).Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements
• Owning and taking responsibility for issues and resolution to closure.
• Monitor errors, complaints and near misses. Record as appropriate in the Incident log
• Ensure documentation exists for any client-specific procedures
• Act as technical and knowledge resource to the team/business unit
• Participate in the development, testing and implementation of new systems and products
• Support projects to optimize operational efficiency and improve quality
• Assist with planning and support of all relevant project work
• Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures
• Deputise for Middle Office Accounting supervisor as required
• Coaching and supporting other team members
• Perform various processing functions in related to fund administration services including monitor non-stp transaction & perform static data set up.
• Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations
• Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
• Participate in system and client testing to implement global strategy and fulfill business needs.
• Work with Front Office in evaluating clients' needs and proposing solutions to implement new business deals.
• Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
• Initiate and streamline process relating to controls, productivity and regional service enhancements.
• Identify and resolve business/technical issues together with ASPAC branches and system support group.
• Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting

As a successful candidate, you'd ideally have the following skills and exposure:

• Minimum 2 years experience in Fund Accounting
• Degree in Business / Finance / Accounting or related field
• Effective verbal and written skills
• Effective analytic and presentation skills

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
Job Family Group: Operations - Transaction Services
Job Family: Fund Accounting
Time Type: Full time
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Skills Required