Job Description

- Provide/ensure the team is robust and accurate in providing MIS / Analysis support to Unit Heads, HOD and Consumer and EMB Risk Head.- Perform validation and tracking of monthly collection operation (upgrade, downgrade, re-write, write off, write down, valuation, legal fees etc) with impact to SP and GL.- Provide analysis and forecast on SP, Recovery & delinquency trend, monthly collection/portfolio performance to ensure action plan or control is in place to improve portfolio health or to prevent triggers.- Provide and set up collector performance reports to all collectors and team leads to ensure productivity is tracked and monitored.- Perform validation, review of monthly expenses, accrual charges, claims, unit cost, FTE tracking.- Perform yearly and quarterly review on budget and capacity planning as to ensure Collections are able to support the business based on latest performance trend and staff force conditions.- Perform validation and tracking on new and existing Collections\xe2\x80\x99 strategies.- Work with the Debt Manager Administrator to enhance and improve the collection processes.- Support Collections initiatives & projects to control performance, delinquency rates and credit losses.- Assist in presenting analytical observations and influencing business decision-makers to propose policy recommendations- Support process enhancement and improvement of other units in the department through MIS review & structuring of reports.- Preparation and compilation of monthly or adhoc reporting (includes presentation materials), if any.- Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc.QualificationsSkill Sets / Experiences:

• Possess strong analytical skills.
• Possess good interpersonal and people management skills.
• Practical knowledge and experience on unsecured and secured products, collections and recovery system.
• Have a sound understanding of all key aspects of risk management from Collections to remedial management

• Relevant Tertiary or equivalent professional qualification.
• 5 to 7 years of working experience in Collections experiences.
• Preference for candidates with experience in programming languages i.e. SAS and knowledge in data management, analysis and simulation.
• Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills.
• Strong business knowledge in Retail Loan, Deposit and Cards is essential.

OCBC Bank