(ml)case Stakeholder Engagement Chapter Lead
Kuala Lumpur, Malaysia
Job Description
Job : Operations
Primary Location : Asia-Malaysia-Bukit Jalil KL
Schedule : Full-time
Employee Status : Permanent
Posting Date : 27/Apr/2023, 4:16:12 AM
Unposting Date : Ongoing
Role Responsibilities
- Standard Chartered?s diverse footprint across 63 of the fastest growing markets in Asia, Africa and the Middle East creates unique opportunities for passionate, motivated, and highly skilled people who want to make a difference. We are changing the way people think about banking. We are changing the way we do business ? becoming the digital bank with a human touch. This is your opportunity to be part of a growth story in an industry that is reimagining how customers are getting better, faster experiences and convenience through digital technology.
- Our Information & Cyber Security (ICS) team sits within the Transformation, Technology & Operations (TTO) function and is responsible for all mission-critical and enterprise-wide areas of cybersecurity, including identity and access management, global threat intelligence, data protection, malware protection, and application and infrastructure security. These are challenges that impact our clients globally.
- Our ICS Portfolio team develops the platforms, drives the processes and builds partnerships on behalf of ICS. We thrive on providing solutions to complex issues, devoting time and energy to designing and delivering new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. ICS chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.
- If tackling complex challenges excites you, then join our ICS Portfolio team where you will get to collaborate and work on solutions across business and functions to drive the transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed an improvement habit across the bank.
- Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators, and achievers. With us, you?ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.
- The successful candidate will be part of the CASE (Change, Control Adoption and Onboarding, & Stakeholder Engagement) cluster within the ICS (Information Cyber Security) Portfolio Enablement hive. As a Chapter Lead, you will drive the outcomes of colleagues involved in change communication and stakeholder engagement strategy and activities across our cross-functional squads to deliver on their objectives and key results. You will empower colleagues to optimise stakeholder relationships, aligning expectations and priorities and engendering best practice to achieve business goals. In return, we will support your development by providing professional training and development opportunities to enhance your skills. The role reports to the Head of CASE.
- Display exemplary conduct and live by the Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the ICS CASE Demand Management function to achieve the outcomes set out in the Bank?s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- ICS Leadership Team, ICS Portfolio Management Team, ICS CISOs, Country Technology Management, CIOs, ICS Portfolio Enablement and Delivery Team partners (Chief Scrum Masters, Chief Product Owners).
Functional leadership
- Develop a Stakeholder Engagement chapter and/or Community of Practice model including colleagues involved in stakeholder management and communication from across ICS.
- Disseminate knowledge and best practice on stakeholder engagement and change communications across the hive squads.
- Empower ICS squads to solve their communication challenges.
- Ensure compliance to communication and stakeholder management standards and act as ICS?s communication Subject Matter Expert to both external and internal stakeholders.
- Coach and mentor chapter members through both 1-on-1 sessions and ad-hoc feedback sessions.
- Define personal development goals and training needs related to Stakeholder Engagement and Communication skills for each chapter member.
- Conduct stakeholder management related performance evaluation for chapter members by collecting feedback from their Product Owner and from other squad members.
- Provide input to other Product Owners in the hive to support Stakeholder Engagement and Communication related team strategies and priorities.
- 10 and more years of experience leading and executing audience-focused, strategic internal and change communications initiatives.
- Ability to develop effective and collaborative working relationships at all levels of the organisational hierarchy.
- A successful track record of advising and coaching senior management on how to effectively communicate and engage with their audiences.
- Leveraging the unique vantage point of working across programmes to ?connect the dots? for stakeholders, driving a consistent approach, presentation and narrative and ensuring appropriate positioning and timing for engagement initiatives.
- Experience working closely with multiple stakeholders to build trust and understand their goals, motivations, constraints, risks, and operating environment and tailor approach accordingly.
- Strong written and verbal communication skills and experience delivering across a range of communication channels. Track record in creating and developing content to support or enhance a strategy/narrative.
- Implementing measurable targets to assess the success of stakeholder engagement and visualisation in building support for change programmes and to drive continuous improvement in our capabilities.
- Reporting on milestones/successes and enabling feedback to facilitate engagement and buy-in.
- Leadership through example and building the appropriate culture and values.
- Experience in a global matrix organisation would be an advantage.
- Demonstrated track record of leading teams to deliver objectives.
- Previously coached and mentored team members with regular feedback sessions.
- Agile / SCRUM
- Product Owner or Chapter Lead certification is beneficial but not essential. Ways of Working and Chapter Lead training and coaching will be provided to the successful candidate.
- Agile Methodologies
- Agile Project Management
- IT Standards, Procedures & Policies
- Change Control
- Information Technology (IT) Security Policies
- Software Product Business Knowledge
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Job Detail
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Job IdJD944429
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned