Job Description

Responsibilities

? Be our subject expert in our Lending Operations.

? Ensure day-to-day operations comply with the regulatory and internal requirements.

? Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.

? Leverage technology to drive a high degree of digitalisation and scalability.

Lending General Enquiry

? To attend to the General Enquiry case raised by Customer Experience. Analyze and to respond within the SLA.

? Ensure case analyse thoroughly and respond to Customer Experience within the SLA.

User Acceptance Test (UAT)

? To attend to Lending related UAT as per timeline set.

? Ensure UAT Test Script is updated correctly and review the team lead.

Requirements

? Passionate about solving problems - possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.

? At least 2 years of experience in Loan/ Mortgage/ Lending operations, journey mapping and process optimization Strong foundation in design thinking and human centric methodologies within financial/ banking industry

? A thorough understanding of the latest process enhancement strategies and experience applying related to Lending industry

? A sharp eye for identifying weak points in processes and workflow structures

? A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

? An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports

? Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation

? Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

? Confidence in your abilities to lead organizational change.

Job Types: Permanent, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person