Job Description

About the team

DA's General Health Services (GHS) business unit oversees our virtual clinic, physical clinics, mobile services, executive health screening and imaging centre, marketplace and pharmacy services in Singapore.



The Business Office team is a crucial part of the GHS business unit, supporting the day-to-day operational requirements of our health services teams in Singapore and resolving operational issues in a timely manner for our customers.

About the role

We are seeking a

Senior Assistant / Executive, Business Office

The ideal candidate will have a high level of integrity and professionalism in all tasks, and will demonstrate meticulousness, a strong desire for continuous learning and development and the ability to deal with ambiguity in a start-up environment.



Prior experience in healthcare administration, insurance claims administration and/or an operations role will be helpful.



This role is based in

Petaling Jaya, Malaysia

and will be reporting directly to the

Manager, Operations

.

A summary of the key responsibilities are as follows:

Accurately submit necessary medical claims via third party administrator and insurance platforms, while liaising with relevant parties to address any claims issues and ensure timely reimbursement. Assist in generating and sending of medical reports to clients, ensuring timely and accurate uploading to DA platforms. Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner. Resolve customers' technical issues and provide feedback and analysis. Assist in monitoring customers' payment status. Assist in preparing utilization reports on a monthly basis. Work with team members to identify process gaps within the department and recommend or support workflow improvements. Additional key responsibilities of an Executive: + Contribute to the design and implementation of workflow improvements to enhance operational efficiency of the team.
+ Assist in updating internal trackers and SOPs for easy reference for other users within GHS and the team.
+ Provide guidance to and train junior staff members on routine tasks, acting as a first point of peer support.
Responsible for self-development by attending in-house courses. To carry out any other duties and responsibilities as assigned by the supervisor / manager.

About you

Strong attention to detail and meticulous with numbers. Computer literate with basic proficiency in using email and Microsoft Suite (Word, Excel) and Google Sheets. Minimum of diploma Passionate about the healthcare industry Good working knowledge of Plato CMS and/or insurance claims portals is advantageous. Comfortable working independently on daily tasks and taking initiative when required. Strong team player with the ability to work collaboratively with team members. Fresh graduates are welcome to apply. A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zone and take on new challenges. Comfortable with ambiguity and flexible to learn new things - we're not done growing, and heading into uncharted territories is part of the fun!

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.



DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto "Keep Going, Keep Growing", our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia's healthcare future!



Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.