Job Description

Whether you\xe2\x80\x99re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you\xe2\x80\x99ll have the opportunity to expand your skills and make a difference at one of the world\xe2\x80\x99s most global banks. We\xe2\x80\x99re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You\xe2\x80\x99ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi\xe2\x80\x99s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We\xe2\x80\x99re currently looking for a high caliber professional to join our team as Officer, Customer Service Analyst 1 - C09 (Internal Job Title: Customer Service Analyst 1 - C09) based in Penang, Malaysia. Being part of our team means that we\xe2\x80\x99ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That\xe2\x80\x99s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you\xe2\x80\x99re expected to:

• Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients.
• Capable to speak in both Cantonese and Mandarin language
• Able to work on multiple shifts, rotate, including weekend support.
• Act as liaison between clients and Operations for problem identification and resolution.
• Maintain client satisfaction by responding to and resolving problems quickly, focusing on First Touch Resolution

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you\xe2\x80\x99d ideally have the following skills and exposure

• University Degree in Finance or Administration
• Capable to speak in both Cantonese and Mandarin language
• At least 3 years of banking experience in Client Service in Transaction Services and/or Corporate Banking
• Experience with Commercial Cards products
• Experience in delivering client service functions to large client base

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you\xe2\x80\x99ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei



Job Family Group: Customer Service



Job Family: Institutional Customer Service



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View the " " poster. View the .

View the .

View the

Citigroup