Mystery Shopper (freelance) Penang

George Town, Pulau Pinang, Malaysia

Job Description

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You'll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.
Key Responsibilities

  • Conduct in-store visits to engage with retail associates and observe customer interactions.
  • Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management.
  • Capture relevant photos/videos and submit reports immediately after each visit.
  • Highlight areas for improvement to help our retail team excel.
  • Receive training and guidance to perform audits effectively.
Requirements
  • Malaysian citizen, 18 years and above.
  • Minimum SPM qualification; Diploma or higher is an advantage.
  • Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
  • Responsible, reliable, and able to follow instructions precisely.
  • Independent and able to travel to assigned retail outlets.
  • No conflict of interest with PRISM+ or its retail partners.
  • Experience with electronic products is a plus.
  • Duration: 30-60 minutes per outlet visit.
  • Schedule: Weekly, flexible, assignment-based (no fixed date/time).
  • Workload: 1-2 outlets per day.
  • Payment: RM20 - RM50 (depending on your experience) per outlet visit.
Benefits
  • Flexible work schedule.
  • Gain insights into retail operations.
  • Contribute to improving customer experiences across Malaysia.
  • Work with a dynamic and growing brand.

Skills Required

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Job Detail

  • Job Id
    JD1319684
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    George Town, Pulau Pinang, Malaysia
  • Education
    Not mentioned