Job Description

Job Category: Information Technology
Degree Level: Bachelor's Degree
: * Infrastructure & Network Planning and Management:

• Design and implement IT infrastructure strategies to support retail operations and corporate initiatives.
• Manage the physical and virtual environments, including servers, storage systems, and networking components.
• Implement monitoring tools to track performance, availability, and security of networks and infrastructure.
• Generate regular reports on key metrics for management review, identifying trends and areas for improvement.
• Ensure optimal configuration, performance, and maintenance of network equipment such as routers, switches, firewalls, and wireless access points.
• Support for Retail Operations:

• Provide end-to-end support for retail operations, including point-of-sale (POS) systems, logistics, inventory management, and warehouse operations.
• Troubleshoot and resolve technical issues promptly to minimize disruption to operations.
• End User Computing (EUC) Support

• Oversee the deployment, management, and maintenance of laptops, desktops, mobile devices, and associated peripherals.
• Establish and enforce device policies, configurations, and security standards for endpoints using tools such as Microsoft Intune or Group Policy.
• Provide technical support for Microsoft products (Office 365, Teams, SharePoint) and troubleshoot issues as needed.
• Maintain an accurate inventory of IT assets and ensure compliance with lifecycle management policies.
• Proactively address user needs by identifying recurring issues and implementing preventive measures.
• Cyber Security Management, Disaster Recovery and Business Continuity:

• Develop and implement cybersecurity protocols in partnership with the Group Cyber Security team to protect sensitive data and infrastructure from breaches.
• Conduct regular security assessments and vulnerability testing on networks and systems.
• Work with relevant teams to develop and regularly test disaster recovery and business continuity plans, ensuring rapid recovery from disruptions.
• Budgeting and Resource Allocation:

• Assist in the preparation and management of budgets related to IT infrastructure and network operations.
• Evaluate IT vendors and service providers, negotiating contracts and ensuring compliance with agreements.
• Leadership and Team Management

• Supervise and mentor a team of four IT professionals, setting clear objectives and conducting regular performance reviews.
• Assign and prioritize tasks to ensure smooth day-to-day operations and project delivery.
• Foster a culture of collaboration, continuous learning, and innovation within the IT team.
• Coordinate with other departments to align IT services with business objectives and retail-specific requirements.

Skills Required