Job Description

MohonKelayakan

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Fresh graduates are encouraged to apply.
• Required skill(s): Cisco Routers, LAN, MS Exchange, WAN.
• Training will be provided.

Tanggungjawab

• Manage to install, configuration, maintain and support customer on network router, switches, firewall, wireless, voice and other network appliances related.
• Provide level-1/2 of troubleshooting of all network related incidents.
• Troubleshoot and resolve problems whenever possible
• Provide support for device RMA process
• Manage Ticketing system.
• Responsible for first level or second level escalation of any deployment issues and problem.
• Identify and analyze hardware, software and network-related problems.
• Perform scheduled preventative maintenance & generate report upon the completion of the task.
• Update and maintain IT documentation, report status and escalate issues to management.
• Provide support to maintain and meet all customer service level agreements (SLA).
• Performs all other task/responsibilities that may be assign by senior/department manager from time to time.

Manfaat

• EPF, SOCSO, PCB, EIS
• Annual Leave & Medical Leave
• Employee Birthday Leave Entitlement
• Staff Insurance
• Dental Subsidy
• Company Engagement Event

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