Job Description

Responsible for the day-to-day operations, maintenance, administration, configuration, problem resolution and/or technical support for voice and data infrastructure related hardware and software. This position is responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. It also involves consulting with clients, hardware/software vendors and various voice/data support groups. Includes direct technical support for all products delivered in this 7x24 hour environment. Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of tools and techniques in support of the routers, servers, gateways, etc. Ensure adherence to company security/compliance policies and maintain telephony application and/or hardware/software configuration documentation.
We are proud to be an equal opportunity employer. As a global organization, we recognize and appreciate the many nationalities and backgrounds of our people. We foster a culture of respect to diversity, actively promote inclusion and afford equal employment opportunities without regard for race, color, religion, gender, sexual orientation, gender identity/expression, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to attracting and retaining the best people, because we know that diverse talent is essential to creating effective solutions for our people and our client partners. We strive to create an environment in which all colleagues are valued for the unique perspectives they bring to our workplace. We provide equal opportunities to individuals with disabilities, and make accommodations to enable all team members to perform their essential job functions. Encora is committed to the spirit as well as the letter of all applicable laws and regulations.
Bachelor\'s or Equivalent