Job Description

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Client Background: Software solutions provider company

Industry: IT

Location: Mid Valley City (hybrid)

Headcount: 1

Tenure: Permanent

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Perform installation, commissioning, troubleshooting and maintenance at client sites

Respond promptly to incident, investigate and provide resolutions of incidents escalated via email, inbound call or onsite

Provide timely status updates to relevant parties

Monitor the agreed service level, document and maintain the configuration of the systems

Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction

Responsible for providing in-depth technical support of assigned technology/area for customers

Coordinates closely with internal sales, project manager, and service resources by communicating project status and success metrics

Learn and adapt with new technologies, products and platforms

Ability to work with minimal supervision in a dynamic environment and as a team player.

High resourcefulness and creativity.

Strong analytical and time management skills.

Excellent communication & problem solving skills.

Requirements

Min 1-3 years\' experience as IT Helpdesk / Network Engineer / System Engineer

Good attitude and communication skill

possess at least a Diploma/Degree in Computer Science/IT

Basic knowledge in installation and troubleshooting for below solutions:

System & Storage : Virtualization, backup and restore

Microsoft : Microsoft 365, Active Directory, Office, Windows client

Strong knowledge in installation and troubleshooting LAN, WAN, security technology for below solutions:

Networking : Cisco , Aruba, Palo Alto, Fortigate, Sophos solutions including switch, router, firewall, IP Phones, etc

Exposure to Cisco routers and switches with Nexus VPC, VSS, fabric path & ACL is an added advantage

Working alongside with team members to elevate technology and consistently apply best market practices.

If you are interested in the position, kindly apply directly online by clicking on the \xe2\x80\x9cApply\xe2\x80\x9d button. Thank you.

Sub Specialization : Information Technology;Others
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur

EPS Consultants