Network Manager, Operations (it Service Provider Company)
Petaling Jaya, Selangor, Malaysia
Job Description
Open Position: Network Manager, Operations (IT Service Provider Company)
A reputable IT Service Provider Company is currently hiring Service Delivery Manager to lead the Network Operations team and be based in the Selangor office.
Key responsibilities include:
- Over 10 years working experience within Network Operations with good experience leading a team
- Provide daily, weekly and monthly reporting on the contractual SLAs and KPIs to the customers and management team
- Drive optimal operations and continuous improvement of the service introduction process to deliver high-quality service and network project delivery excellence
- Effective communications with the customers to manage expectation and demonstrate value, underpinned with a focus on continual service improvement
- Experience in the proactive delivery of managed support services within Network Operations, ITIL and Service Management environment
- Having professional certifications such as CCNA, CCNP, ITIL and etc would be added advantage
- Good people management skills to hire, lead and develop the talents within the Network Operations team
- Good interpersonal and communication skills, including written and presentation skills
Visit us at today.
Please take note that we will only be in touch if your application is shortlisted.
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Job Detail
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Job IdJD978868
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned