Responsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment.
Capable of performing Fault Analysis and troubleshooting through support portal.
Correspond with customer and provide updates in accordance to standard operating procedures.
Coordinate with customer to facilitate efficient troubleshooting process.
Job Type: Fresh graduate
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
Maternity leave
Opportunities for promotion
Professional development
Ability to commute/relocate:
Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Are you able to work in shift mode? [Will be working for 4 days per week only]
Education:
Diploma/Advanced Diploma (Required)
Work Location: In person
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