Job Description

Responsibilities:

Monitor network performance, servers, and applications To provide SLA weekly, monthly or as required by customers and management Identify, diagnose, and resolve network and system issues to ensure uptime and reliability Respond to alerts, incidents, and outages in a timely manner Escalate complex issues to appropriate teams and follow up on resolutions Perform routine network maintenance, system updates, and configuration changes Document incidents, resolutions, and network performance trends Collaborate with IT teams to enhance system performance To assist in deployment and maintenance support for clients and internal teams as required Ensure compliance with network security policies and best practices

Requirements:

Diploma/ Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Preferably with IT background and familiar with NOC procedures and escalations procedures. Knowledge of network and system is an added advantage Strong analytical and problem-solving skills. Able to work in a 24/7 shift-based environment. Certifications such as CCNA, CCNP, or equivalent are a plus.

Benefits:

Employee Shares Option Scheme (ESOS) KPI Rewards EPF, SOCSO & EIS Overtime Claim Annual Leave/ Medical Leave/ Wedding Leave, etc Medical Claim Staff Purchase Scheme Product Training: Apple/ Intel/ Microsoft/ APC, etc Oversea Trip: Asia, America, Australia, Europe Salary Review - Twice per year
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Application Question(s):

Are you able to work 24/7 shift? If shortlisted, how soon would you be able to join us?
Experience:

Network Operations Center: 1 year (Preferred)
Work Location: In person