Job Description

DFI Retail Group (the \'Group\') is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion. The Group (including associates and joint ventures) operates under several well-known brands across food, health and beauty, home furnishings, restaurants, and other retailing. DFI digital is a new entity by DFI retail group to provide more advanced online shopping experience. The ecommerce platform includes all the ventures and bring it together under one hat. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. Headquarters in Hong Kong, DFI Digital was set up to innovate and optimize our customer\'s experience through digital transformation. Our customers start with our very own employees, as we believe that talents are core to an organization\'s success. As our HR transformation follows suit, our objective is to deliver an engaging and pleasant employment experience, automate processes, provide data driven support to our business leaders and finally an employee centric environment for our talents. Responsibilities: Lever critical technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner Develop and input into crucial technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions Effectively manage the technical implementation and subsequent change on the IT infrastructure asset Determine how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business Track the infrastructure requirements, and manage technical change throughout the delivery life cycle Assist and help as required with the resolution of complex tier 3 operational incidents and determine the root cause of the problem Schedule and actively manage the business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change Work closely with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap Maintain timely and accurate communications with Project Managers throughout the delivery life cycle to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions Keep abreast of the latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of the Company Build and maintain strong relationships with essential hardware and software vendors and delivery partners Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying) Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish users\' requests from the underlying business problems Provide technical advice to Information Technology (IT) colleagues on the use of the IT infrastructure asset Wireless Network Implementation (Aruba) - preferable but not essential Collaborate with other IT domains to drive business and technology innovation Keep abreast of the corporate strategy, business plan and latest industry trends Available to provide 24/7 support as required Requirements Minimum of 4 years\' IT experience, at least 2 years of IT Infrastructure experience Must have proven technical experience of working in a complex IT infrastructure environment Ability to listen and articulate ideas verbally and in the written form to a broad range of audiences; ability to ask probing questions and deliver internal technical presentations Ability to work well with others and as part of a technical team Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas Focus on the business and end user\'s needs; ability to set expectations and understand end-user behaviour Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes Ability to understand the strategy and align tactical and strategic work in a well-balanced way Must know how to lever technology to reduce operational costs and deliver business innovation in a fast-moving and dynamic industry sector Professional competency in at least one technical specialisation, with a broad understanding of other current and emerging technologies Mass wi-fi Deployment experience over 200 locations (preferred) Network troubleshooting with a network analyser or capturing tools such as Wired Shark (preferred) Good analytical and communication skills Good written English to document the network setup Detailed knowledge of network devices, ie, cisco, aruba, meraki, CCNA required, CCNP preferred

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