Network & Security Engineer Customer Service (for Oku Only)
Job Description
s :
Assist in network administration tasks, including configuration and maintenance of network devices.
Participate in security operations, such as incident response and vulnerability assessments.
Support the development and enforcement of security policies and compliance efforts.
Maintain accurate documentation and generate reports on network performance and security incidents.
Collaborate with cross-functional teams and stay updated on emerging technologies and security threats.
Interact with customers via calls, email, or chat, resolving inquiries, complaints, and service requests
Use decision support tools and internal resources to address customer needs effectively
Meet or exceed service delivery KPIs as defined by client contract
Demonstrate empathy, build rapport, and maintain professional conduct
Maintain up-to-date knowledge of client products/services
Create accurate service notes and update tracking systems/ticketing tools
Identify opportunities for cross-sell or upsell in line with client protocols
Escalate complex issues to senior staff or supervisors when required
Participate in continuous improvement and performance initiatives
Requirements
Malaysian citizen with a valid OKU Card (role exclusively for PWD candidates)
Minimum SPM qualification; tertiary education is a plus Computer literate (entry-level applicants considered) Excellent English communication skills; proficiency in Malay; other languages are a plus Strong PC navigation skills; ability to learn multiple systems quickly Attention to detail, reliable, adaptable in a fast-paced environment Ability to work independently and in a team setting Comfortable with rotational shift schedules (including evenings/weekends)
Job Types: Full-time, Contract, Temporary
Contract length: 12 months
Pay: RM1,700.00 - RM3,000.00 per month
Benefits:
Work from home
Work Location: Remote
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Job Detail
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Job IdJD1220842
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, MY, Malaysia
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EducationNot mentioned