Job Description

Responsibilities

We are looking for an experienced Network Specialist to join Demant\'s Global IT Infrastructure & Operations team. You will be part of the Datacenter Operations team consisting of 19 people located in Infrastructure & Operations consisting of 80 people in total working out of our offices in Denmark, Kuala Lumpur and Poland.

Responsibilities

• Deliver 2nd line support to Demant companies worldwide, including day to day operations, troubleshooting, analysis and improvement of networking infrastructure
• Follow up on incidents and issues in cooperation with colleagues from different worldwide locations
• Service Request fulfillment. Ensure all requests are prioritized and managed pro-actively according to impact, escalating problems as required
• Support and contribute to various projects and initiatives
• You will be expected to work normal working hours, with occasional request to cover Eu shift

Competencies

To succeed in this position, it\xc2\xb4s important that you have several years of experience from an IT Infrastructure environment. Currently you may be working as a specialist or consultant. It is essential that you have experience with Cisco technologies within the Network area from a larger/international company.

To sum up, we hope that you have experience with:

• hands-on experience managing enterprise networks (Cisco based)
• switch and router configuration, administration, system upgrades and hardware deployment
• knowledge of LAN/WAN networking protocols and technologies, including TCP/IP, routing protocols, VPNs, Firewalls and wireless networking.
• have certification at CCNA level or equivalent experience
• ITIL processes & procedures
• Nice to have: familiarity with F5 load balancers, Azure networking
• Desirable but not essential to also have some broader IT and infrastructure knowledge across Microsoft Windows Server, Active Directory, VMware vSphere, scripting

Personal characteristics:

• you communicate effortlessly in English
• you have experience with business interaction and you enjoy working in teams across business and IT
• as a person you are analytical, good at troubleshooting and have the will to make a difference
• you are a Team-Player. You share credit, emphasize team over self, define success collectively rather than individually.
• you are always looking for more, are self-motivated and diligent.
• you also have great interpersonal skills, ask good questions and listen to what others are saying

#LI-CL1 #DTIC #LI-HYBRID

About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged.
The Demant Group employs more than 20,000 people and generates an annual revenue of DKK 19 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.

Demant