Job Description

Position:Network Support ( IT Support Level 2 ) (US Market) Location: Shah Alam Tenure: 2 years contract (Renewable basis) Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am) Salary: RM 2800 - RM 4000 ( Open for negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance) Job Responsibilities: Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture Maintain comprehensive case documentation in customer relationship management (CRM) system As a subject matter expert, author and tech edit knowledge articles available to internal and external users Identify issues and log defects for software improvements Work in other technical areas of software support as customer and business needs require Job Requirements: Bachelors in GIS, Geography, Environmental Science, Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT,Programming, or any that is equivalent Background working as Server Administrator, Network Administrator will be an advantage. Background in software support or technical customer service with direct end user contact Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, ArcGIS Online, Business Analyst Server and mobile device/applications usage related to GIS Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems Ability to patiently communicate technical information clearly and concisely Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency Strong prioritization skills including managing time and work load efficiently

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