Network Support

Kuala Lumpur, Malaysia

Job Description







Network Support


Posting Date : 23 Jan 2023 | Close Date :23 Apr 2023 \xef\xbb\xbf











Position: Network Support ( IT Support Level 2 (US Market)
Location: Shah Alam
Tenure: 2 years contract (Renewable basis)
Working Hour/ Days: 5 working days (Fixed Night shift 9 pm \xe2\x80\x93 6 am)
Salary: RM 2800 \xe2\x80\x93 RM 4000 + Fixed Allowance RM 900 ( Shift allowance + Training allowance)
Job Responsibilities:


  • Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting

  • Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies

  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture

  • Maintain comprehensive case documentation in customer relationship management (CRM) system

  • As a subject matter expert, author and tech edit knowledge articles available to internal and external users

  • Identify issues and log defects for software improvements

  • Work in other technical areas of software support as customer and business needs require



Job Requirements:

  • Bachelors in GIS, Geography, Environmental Science, Computer Science, Computer Networking,

  • Information Science, Computer Engineering, Networking, Information Technology, Business IT,Programming, or any that is equivalent

  • Background working as Server Administrator, Network Administrator will be an advantage.

  • Background in software support or technical customer service with direct end user contact

  • Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching,

  • ArcGIS Online, Business Analyst Server and mobile device/applications usage related to GIS

  • Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills

  • Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including

  • Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems

  • Ability to patiently communicate technical information clearly and concisely

  • Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency

  • Strong prioritization skills including managing time and work load efficiently














Sub Specialization
:

Administration;Others



Type of Employment
:

Contract



Minimum Experience
:

Fresher



Work Location
:

Kuala Lumpur

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Job Detail

  • Job Id
    JD881869
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned