Job Description

Employment Type Permanent

Closing Date 18 Apr 2023 11:59pm

Job Title Network Technical Specialist

Job Summary

We\'re Australia\xe2\x80\x99s leading telecommunications and technology company. And, with a presence in more than 20 countries, we\xe2\x80\x99re creating a global footprint \xe2\x80\x93 which for you, that means incredible work opportunities and experiences to develop and grow your career.

Global Business Services (GBS)

Our GBS team enables Telstra to achieve a radically simplified business model, bringing together back-of-house services with high-volume service operations that were previously delivered separately throughout the company.

Our focus is to deliver great experiences, simplify and innovate, and drive profitability across our business.

The role with us

As a Network Technical Specialist, you will provide technical service, solutions, and support to the networks, infrastructure, products, and services supplied and operated by Telstra.

It\xe2\x80\x99s a shift operational environment & 24/7

What you\xe2\x80\x99ll do:

This is how you\'ll bring the purpose of your role to life.

• Use domain knowledge and analytical thinking to provide support in the investigation of customer-reported incidents.
• Operate within standard practices and procedures, with support/direction from more experienced team members/leaders to achieve team/project/mission and/or individual outcomes.
• Understand the system architecture deployed and integrated with multiple providers and customers.
• Coordinate and Control network changes to new networks and solutions seamlessly, with minimal impact on the customer.
• Coordinate with all stakeholders to troubleshoot and resolve customer issues technically within provided SLA.

What you need to succeed:

• 3+ years\xe2\x80\x99 experience in telecom or networking customer support handling issues over Level 2
• CCNA certification is mandatory and CCNP certification will be added advantage.
• On-site working experience handling network integration work.
• Handled any sort of transmission network (Fiber Optics, Wireless, SAT, etc)
• Qualification in Engineering or related technical degree
• Have basic knowledge of SD-WAN networks.

Skills:

• Implementing and troubleshooting networks and solutions
• Ability to adapt transitioning to new networks and solutions
• Negotiate and able to work with all Resolver groups for customer network issues.
• Ability to read and understand standard network topology/planning documents.

If you\'re excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers \xe2\x80\x93 this could be the role for you!