Job Description

JOB SCOPE

Role: Network & Telecom Analyst (IT)

• Candidate should have excellent exposure working with LAN and WAN environment and routing protocols like OSPF, EIGRP, BGP.
• Attend Corporate LAN Switching. Knowledge on Switching Technologies like VLAN, VTP, TRUNKING, ACCESS Security.
• Troubleshooting, tracking, and resolution of day-to-day network issues and Troubleshoot on Layer-2 and Layer-3 connectivity issues.
• Analyze, configure, and troubleshoot large Cisco voice networks.
• Monitoring and managing the network to maximize network uptime.
• Assist in the creation & implementation of documentation/procedures to support service operations.
• Keep track of the Network & Telecom infrastructure and forward suggestions for further analysis.
• Escalate, Track, Troubleshoot issues with the service providers/vendors.
• Responsible to work closely with global teams on network technologies to ensure high production uptime.
• Responsible for maintaining/managing our key monitoring systems like Live Action, Solarwinds, Cisco Prime Infra and assist with data analytics and report creation.
• Performing daily health checks and implement improvements.
• Responsible takes complete ownership of support issues and follows through to closure within defined SLA.
• Actively contribute to Knowledgebase and provide creative ideas for knowledge management within the organization.
• Responsible for leverage and acquiring knowledge from Global peers.

JOB REQUIREMENTS

• A minimum of 3 years of experience, 3 to 5 years is more preferred
• Excellent communication and Good analytical skills are mandatory
• Candidate should be flexible in working with 24/5 rotational shifts
• Basic technical expertise in areas such as Routing, Switching, Security and Traffic Optimization.
• Should have experience/operational knowledge on SNMP, NetFlow protocols and Network Monitoring Tools - Solarwinds.
• Good knowledge on ISR & ASR with IOS XE platform.
• Experience required in alert monitoring, 1st level troubleshooting and ticket handling.
• Effective communication with a high degree of escalation management

ABOUT THE CLIENT/BENEFITS

Flex builds great products for customers that create value and improve peoples lives. Building on our 50+ year history of manufacturing, the ~160,000-member Flex Family across 30 countries is at the heart of everything we do. Our values-driven and high-performing culture is rooted in doing the right thing always, collaboration, and resilient ingenuity.

With employee safety, development, and inclusiveness as top priorities, we believe in creating the right work environment that empowers everyone to thrive.

We bring the technology innovation, supply chain, and manufacturing expertise needed in a constantly evolving world and proudly touch nearly every industry and aspect of peoples lives for the better.

Present in Malaysia since 1988, we have 12 facilities spread across Penang, Selangor and Johor with the total footprint of ~4 million square feet. We are one of the largest employers in Malaysia with over 18,000 employees. Supporting many of the leading global and local brands. Were helping customers large and small to solve challenges of the connected age by providing improved speed, efficiency, and effectiveness through the entire product life cycle.

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