Job Description

Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We welcome people of all backgrounds. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people\xe2\x80\x99s lives. Together, let\xe2\x80\x99s create the extraordinary!

Job Summary

The Analyst, Network & Telecom will be based in Shah Alam, Selangor.

Here is a glimpse of what you\xe2\x80\x99ll do:

• Candidate should have excellent exposure working with LAN and WAN environment and routing protocols like OSPF, EIGRP, BGP.
• Attend Corporate LAN Switching. Knowledge on Switching Technologies like VLAN, VTP, TRUNKING, ACCESS Security.
• Troubleshooting, tracking, and resolution of day-to-day network issues and Troubleshoot on Layer-2 and Layer-3 connectivity issues.
• Analyze, configure, and troubleshoot large Cisco voice networks.
• Monitoring and managing the network to maximize network uptime.
• Assist in the creation & implementation of documentation/procedures to support service operations.
• Keep track of the Network & Telecom infrastructure and forward suggestions for further analysis.
• Escalate, Track, Troubleshoot issues with the service providers/vendors.
• Responsible to work closely with global teams on network technologies to ensure high production uptime.
• Responsible for maintaining/managing our key monitoring systems like Live Action, Solarwinds, Cisco Prime Infra and assist with data analytics and report creation.
• Performing daily health checks and implement improvements.
• Responsible takes complete ownership of support issues and follows through to closure within defined SLA.
• Actively contribute to Knowledgebase and provide creative ideas for knowledge management within the organization.
• Responsible for leverage and acquiring knowledge from Global peers.

Here is some of what you\xe2\x80\x99ll need:

• A minimum of 3 years of experience, 3 to 5 years is more preferred
• Excellent communication and Good analytical skills are mandatory
• Candidate should be flexible in working with 24/5 rotational shifts
• Basic technical expertise in areas such as Routing, Switching, Security and Traffic Optimization.
• Should have experience/operational knowledge on SNMP, NetFlow protocols and Network Monitoring Tools - Solarwinds.
• Good knowledge on ISR & ASR with IOS XE platform.
• Experience required in alert monitoring, 1st level troubleshooting and ticket handling.
• Effective communication with a high degree of escalation management

Job Category IT

Required Skills:

Optional Skills:

At Flex, we believe in the power of diversity and inclusion and know there is much more to a great employee than just a list of requirements \xe2\x80\x93 if you are excited about a role (but don\xe2\x80\x99t meet every bullet-point), we encourage you to apply. You might be just who we are looking for! Our inclusive environment welcomes individuals of any age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We\'re happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Please advise us of any accommodations you may need by e-mailing:

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Flex