Networking Operations Monitoring Analyst

Kuala Lumpur, Malaysia

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Deliver Monitoring Operations:

Deliver monitoring of network , various server platform and application services.
Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools.

Handle Level 1/1.5 problem resolution:

Troubleshooting /resolution of event detected within the stipulated time,SOP and Service Level Agreement.
Escalate issues to second level support in accordance to standard operating procedure and Service Level Agreement
Coordinate closely with Level 2 & 3 engineers, vendors and suppliers for quicker problem resolution.

Perform Schedule Routines:

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