Job Description

We are Malaysia's leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.
ROLE OVERVIEW
This role is responsible for developing and managing the full product lifecycle of the company's commercial products which includes developing product enhancements by identifying enhancement and potential requirements, determining specifications, production timetables and time-integrated plans for product introduction to customers / market.
The role will also ensure that product development phases are executed smoothly from conceptual stage through to deployment with ongoing product management activitie such as driving adoption, feedback gathering and continuous version enhancements.
KEY RESPONSIBILITIES
Product Strategy, Commercialization, & Business Case Development

• Conduct in-depth market intelligence and competitive benchmarking to analyze industry trends, customer needs, and competitive landscape, ensuring the product strategy is informed by market insights.
• Collaborate with Sales, Marketing, and Customer Service teams to define and execute effective Go-To-Market (GTM) strategies that ensure strong product positioning, customer acquisition, and revenue growth.
• Develop and manage detailed business cases for new products or features, including ROI analysis, cost-benefit assessments, and alignment with corporate goals.
• Lead customer research efforts to gather feedback, identify unmet needs, and refine product offerings to increase customer satisfaction and market fit.
• Define and drive product roadmap based on insights from market research, customer feedback, and business priorities.
• Ensure that product enhancements meet regulatory requirements, adhere to industry standards, and fulfill customer expectations.

Product Lifecycle Management

• Manage the end-to-end product lifecycle, from conceptualization through to deployment and ongoing support, ensuring alignment with both technical requirements and business objectives.
• Develop and maintain a product backlog, prioritizing features and enhancements based on business value, customer needs, and technical feasibility.
• Work closely with Technology teams to define technical specifications, user stories, and development timelines for product enhancements and new features.
• Lead cross-functional teams to ensure smooth product development, managing dependencies, risk assessments, and timely delivery.
• Coordinate with IT and external vendors on technical aspects, such as database design, API integrations, performance optimization, and security considerations during product development and deployment.

Market Research, Analytics & Performance Optimization

• Leverage data analytics to evaluate product performance, track user engagement, and identify areas for improvement.
• Analyze key performance indicators (KPIs) such as user adoption, churn rate, and customer lifetime value to measure product success and optimize future iterations.
• Conduct continuous competitive benchmarking to identify new market opportunities, areas for differentiation, and best practices in product development.
• Prepare and present regular reports on product performance, including recommendations for enhancements or pivots based on data-driven insights.
• Develop and track metrics of success, ensuring the product consistently delivers value to customers and meets business objectives.

Cross-Functional Collaboration & Execution

• Collaborate with Sales, Marketing, Data Analytics, and Corporate Strategy teams to ensure product strategy and development are aligned with broader business objectives.
• Facilitate product planning and technical review meetings, ensuring alignment on key priorities, timelines, and resource allocation.
• Engage in technical discussions with internal teams and external vendors on issues such as database architecture, API requirements, and system integrations.
• Act as the product evangelist across internal teams, ensuring all stakeholders are informed about product features, roadmaps, and updates.

WHAT DOES IT TAKE TO BE SUCCESSFUL
Qualifications

• Diploma or degree in Computer Science, Software Engineering, Product Management or a related discipline

Work Experience

• 6+ years of progressive experience in a product development / management role gained at fintechs, start-ups, high growth companies and banks.
• Proven experience in financial services, credit analytics, data/rating products, or fintech is highly desirable.

Knowledge, Skills & Competencies

• Understands credit risk, data analytics and the regulatory landscape in Malaysia and the region
• Product development requirement analysis skills
• Resourceful and able to come up with solutions to work through process and ambiguity
• Able to influence functional peers to deliver new and improved product solutions
• Able to produce high quality outputs using data and insights
• Able to coordinate activities and project manage with cross-functional project teams
• Strong execution and go-to-market skills
• Strong presentation skills and able to deliver information internally and externally at all levels
• Proficient in English and Bahasa

Spoken Language: Malay, English
Written Language: Malay, English