(no Night Shift + Basic Rm 3000) 3 Languages: Mandarin+english+bahasa Speaking Client Support Officer For Multi National Airline Group @ Pj (spm Holder Amd Fresh Graduates Are Welcomed)

Ara Damansara, Selangor, Malaysia

Job Description


Requirements:

  • Average in Mandarin + English + Bahasa (Both written + Spoken)
  • Must be able to work between 8am - 9pm shift (9 hours per day, 5 days per week)
  • Required experience: SPM holder
  • Degree Holder (Without experience) is welcomed to apply!
  • Experienced in handling live chat would be an added advantage.
  • Able to join on intake: 21st February 2024
  • Location: Ara Damansara, Petaling Jaya
Benefits
  • Monthly Salary: RM 3000 Basic + Night Shift Allowance Up to RM 300 + KPI Allowance Up to RM 200
  • Interview tips and Training will be provided
  • MNC working environment
  • Annual & Medical leave
  • EPF + SOCSO
Scopes:
  • Addressing customer queries via emails and live chats.
  • Knowledgeable about using specific feature and functionalities in my client\'s social media platform in order to ensure that customers can guide themselves with flight
  • booking, itinerary, airline information, updates and more.
  • Ensuring resolution of customers issues to avoid delayed/missed flights
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience.
  • Constantly working towards improving customer experience.
  • Managing customers and vendors requests, as well as external communication.
Experience Required: Min 0 Year/s

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Job Detail

  • Job Id
    JD1011734
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    2000 - 2500 per month
  • Employment Status
    Permanent
  • Job Location
    Ara Damansara, Selangor, Malaysia
  • Education
    Not mentioned