Job Description

MohonKelayakan

• Required at least a qualification of SPM or above
• Converse and write fluently in Traditional Mandarin and Cantonese (read, speak, type) is a MUST.
• Basic proficiency in English is acceptable
• A minimum SPM qualification is needed.
• Willing to commit working on 5 days per week, 9am-12 am (9 working hours including 1 hour break) including on public holiday and weekends
• Able to join on the following date: 13/22 May 2024
• Shortlisted candidate is required to come back to the Ara Damansara office twice. (1st time for Device Collection || 2nd time for Mock Call Certification), Mock Call Certification is the certification that happens after the candidate is towards the end of the training, where he/she has to pass to be sent to production. (Conducted after 3-4 weeks upon the completion of the training, applicable for WFH only*)
• Candidates are to be based in either KL or Selangor if shortlisted for the position.

Tanggungjawab

• Able to handle all inbound calls from customers about the company\'s product and services
• Help customer resolves any issues or complaints regarding the company\'s product and services with high level of customer service
• Assist the customers in solving their problems to ensure customer\'s satisfaction with providing professional customer support
• Provide feedback on efficiency of whole customer support experience to manager and relevant departments

Manfaat

• Monthly salary: RM 3000 + up to RM 300 KPI allowance + RM 500 night shift allowance
• Other benefits: EPF + SOCSO, 14 days Annual Leaves, 12 days Medical Leaves
• Opportunities for career advancement within the company
• Variety of facilities in company (rest zone and cafeteria)
• 1 to 2 months of training with basic salary will be provided

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