No Overnight Shift] Work From Home Native Cantonese Speaker Customer Service Specialist For Travel Platform @ Pj

Petaling Jaya, Selangor, Malaysia

Job Description


MohonKelayakan

  • Required at least a qualification of SPM or above
  • Converse and write fluently in Traditional Mandarin and Cantonese (read, speak, type) is a MUST.
  • Basic proficiency in English is acceptable
  • A minimum SPM qualification is needed.
  • Willing to commit working on 5 days per week, 9am-12 am (9 working hours including 1 hour break) including on public holiday and weekends
  • Able to join on the following date: 13/22 May 2024
  • Shortlisted candidate is required to come back to the Ara Damansara office twice. (1st time for Device Collection || 2nd time for Mock Call Certification), Mock Call Certification is the certification that happens after the candidate is towards the end of the training, where he/she has to pass to be sent to production. (Conducted after 3-4 weeks upon the completion of the training, applicable for WFH only*)
  • Candidates are to be based in either KL or Selangor if shortlisted for the position.
Tanggungjawab
  • Able to handle all inbound calls from customers about the company\'s product and services
  • Help customer resolves any issues or complaints regarding the company\'s product and services with high level of customer service
  • Assist the customers in solving their problems to ensure customer\'s satisfaction with providing professional customer support
  • Provide feedback on efficiency of whole customer support experience to manager and relevant departments
Manfaat
  • Monthly salary: RM 3000 + up to RM 300 KPI allowance + RM 500 night shift allowance
  • Other benefits: EPF + SOCSO, 14 days Annual Leaves, 12 days Medical Leaves
  • Opportunities for career advancement within the company
  • Variety of facilities in company (rest zone and cafeteria)
  • 1 to 2 months of training with basic salary will be provided
Soal Jawab JawatanTanya soalan dan majikan akan menjawab tentang jawatan ini

Maukerja

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Job Detail

  • Job Id
    JD1026629
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3000 per month
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned