Job Description

The NOC Analyst is responsible for monitoring, maintaining, and supporting the organization's and/or client's network infrastructure to ensure optimal performance and uptime. This role involves real-time incident detection, troubleshooting, escalation, and resolution of network-related issues across various platforms and technologies.

Job Responsibilities:

Monitor network systems, servers, and applications using NOC tools and dashboards Respond to alerts and incidents in a timely manner, ensuring minimal downtime Perform initial troubleshooting and escalate complex issues to appropriate teams Perform triage to assess severity and impact of incidents. Escalate issues to appropriate teams (e.g., network engineers, system admins) based on predefined protocols Maintain detailed incident logs and documentation for all events and resolutions Collaborate with internal IT teams and external vendors to resolve network issues Conduct routine health checks and performance analysis of network components Participate in disaster recovery and business continuity planning exercises Provide shift handover reports and contribute to continuous improvement initiatives
Job Requirements:

Open Malaysian citizen only 1-3 years of experience in network monitoring or IT support roles Familiarity with NOC tools (e.g., SolarWinds) Basic understanding of networking protocols (TCP/IP, DNS, DHCP, SNMP) Strong analytical and problem-solving skills Ability to work in a 24/7 shift environment, including weekends and holidays Excellent communication and documentation skills Familiarity with ticketing tools e.g. ServiceNow, Remedy, Jira, etc is a plus.
Job Type: Contract
Contract length: 12 months

Pay: Up to RM7,000.00 per month

Benefits:

Professional development
Application Question(s):

Are you Malaysian citizen? How many years of experience related to position? What is your expected salary? Where is your current address?
Experience:

Network protocols: 1 year (Preferred) ServiceNow: 1 year (Preferred) NOC Tools (Solar Winds): 1 year (Preferred) Network monitoring: 1 year (Preferred) IT support: 1 year (Preferred)
Work Location: In person