Job Description

Contract : 12 months - extendable Working Hours: Rotational Shift basis (7am-7pm, or 7pm-7am) Rotating 12 hours shift work. (Morning=3days, Rest=3days,Night=3days,Off=3days \xe2\x80\x93 Service Desk(Dispatch) Job Details

• Interfaces: 1st & 2nd Level Assurance, Field Operations & Maintenance, Service Resource fulfilment team, Incident Management team, Internal management

• 24X7 Shift Working: Yes (mandatory)

Key Responsibilities

• Monitor and resolve Jeopardy Alerts in a timely manner; assist engineers with any requirements to execute work.

• Append all Tickets with concise, appropriate notes on activities taken to make work executable \xe2\x80\x93 Access Requests, Confirmation and Approval dates and times and references etc.

• Comply with all FSO and Customer procedures to ensure engineers are booked safely and legally onto site for access or climbs, securing any legal documentation required - Method Statements, Risk Assessment, Employee Certification, Insurance docs and that the Engineer is aware of any local Health and Safety Policies or procedures.

• Maintain constant telephone support through hunt groups and hotline support to provide a quality service to internal departments and external Customers.

• First point of contact for all field fault related issues, to ensure prompt escalation to the Dispatch Management.

• Monitor email account for information which may highlight known site or network issues, confirmations of access, climbs or requests for assistance from other areas of the business.

• Comply with Landlord procedures to secure Access, Climbs and Escorts. Understand the security and special clearance requirements at some sites.

• Review and provide updates to open work requests, with information to support the business highlighting delays or issues preventing closure.

• Monitor all work queues, assigning tickets within Dispatch SLA\xe2\x80\x99s, ensuring the Field resource is fully optimized.

• In the event of any equipment failures, internally or externally, follow the Dispatch Disaster Recovery program to support customer activities until remedial work has been completed.

• Support and assist with the development of work place tools, process and procedures to increase Dispatch and Field performance

Candidate Prerequisites

• Qualifications: Engineering within Electrical Engineering/Telecommunication Engineering/or equivalent

Job Types: Full-time, Contract
Contract length: 12 months Salary: RM2,300.00 - RM2,500.00 per month Benefits:

• Cell phone reimbursement
• Health insurance
• Maternity leave
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Tun Razak Exchange: Reliably commute or planning to relocate before starting work (Required)