Non Native Korean / Japanese Speaker Wfh
Bayan Baru, Malaysia
Job Description
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Job Summary Customer Success specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide Outstanding Customer Experiences (CX) on high quality advertisement and promotions. Preferred Language : Korean / Japanese ( Non-Native ) Responsibilities
- Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- Identify inefficiencies in workflows and suggest solutions
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Basic knowledge on Social media platforms as well as Computer operations
- Fresh Graduates from all backgrounds are encouraged to apply
- Fluent English Must / One of Korean(TOPIK4 or higher) or Japanese (JLPT N1~N2.
- Flexible to work on shift rotation
- Inbound calls, email and chat support experience as an advantage
- Training provided
- Snacks provided for free in office pantry
- Medical Insurance
- 10 days Annual Leave
- 14 days Sick Leave
- 13th month bonus (year-end bonus [pro-rated], 1 month basic salary)
- Performance Bonus
- Career Development Program
- Performance bonus
- 13th month salary
- Additional leave
- Dental insurance
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
- Early shift
- 13th month salary
- Performance bonus
- Yearly bonus
- Health insurance
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Job Detail
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Job IdJD933118
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBayan Baru, Malaysia
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EducationNot mentioned