Job Description

Client: Insurance industry

Location: TRX

Working hour & day: Mon-Fri;830am-530pm

Remunerations: Basic + Mandarin allowance (applicable for those able to speak proficiency mandarin)

Tenure: Perm/ Contract

Job scope:

Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate Undertake any other works and duties allocated by management as and when required

Job Requirements:

At least Diploma or Degree in any field from a recognized college or university Fresh grad is encouraged to apply if interested in customer service industry. Good communication in English and Mandarin
Job Types: Full-time, Permanent, Contract, Fresh graduate

Pay: RM3,000.00 - RM3,600.00 per month

Benefits:

Health insurance
Application Question(s):

What is your expected salary? How long is your notice period?
Language:

English (Required) Mandarin (Required)
Work Location: In person