Job Description

General Overview Functional Area: OPS - Operations Career Stream: CPM - Customer Program Management Role: Advisory SAP Short Name: ADV Job Title: Customer Program Management Advisor Job Code: ADV-OPS-CPM Job Level: Band 09 Direct/Indirect Indicator: Indirect Summary Acts as the primary interface between the customer and the company for managing NPI projects within established professional standards, established policy, and/or established objectives. Develop a detailed project plan to monitor and track progress. Measure project performance using appropriate tools and techniques. Perform risk management to minimize p roject risks. Delegate project tasks to project team member coordination & documentation and close loop of open actions Track project performance accordingly to the respective phase gates, specifically to analyze the successful completion of short and long-term goals. Understand technical risk and able to push technical envelope whenever possible to design packaging solution that is processable, optimizing quality vs cost and cycle time. Sustainable customer relationship, with the overall focus to ensure customer satisfaction & retention in order to generate business growth. Lead project & operation to meet internal & external customer KPI target & conduct regular business review with customer. Coordinate internal resources and third parties for the flawless execution of projects. Ensure that all projects are delivered on-tim e, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Detailed Description Performs tasks such as, but not limited to, the following: Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans. Acts as the primary interface between the customer and the company for managing NPI projects within established professional standards, established policy, and/or established objectives. Develop a detailed project plan to monitor and track progress using appropriate tools and techniques. Perform risk management to minimize p roject risks. Delegate project tasks to project team member coordination & documentation. Track project performance accordingly to the respective phase gates, specifically to analyze the successful completion of short and long-term goals. Understand technical risk and able to push technical envelope whenever possible to design packaging solution that is processable, optimizing quality vs cost and cycle time. Coordinate internal resources and third parties for the flawless execution of projects via effectiveness communication skill Create and maintain comprehensive project documentation. Develop comprehensive project plans to be shared with clients as well as other staff members. Ensure that all projects are delivered on-tim e, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Knowledge/Skills/Competencies In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM. In-depth knowledge of project management, project gantt chart, open issue tracking, from end to end from customer award, BOM setup, supply chain setup, material readiness, mfg & facilities readiness in 5M, 1E 1C to support NPI start up with risk assessment In-depth knowledge of product pricing, contracts and contract negotiations. Thorough understanding of business risks and price make up (Value add and Materials) Excellent customer contact, negotiation and problem resolution skills. Good presentation, database management and computer skills. Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines. Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers. Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines. Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Above demands are carried out within the local existing Health and Safety guidelines Typical Experience 5 years relevant experience. Typical Education Bachelor\'s degree in Business Management related field, or consideration of an equivalent combination of education and NPI project management& program experience. 5 years relevant experience in project management / marketing / manufacturing industries. Must have skills : NPI knowledge or Program management knowledge Good command of written and spoken English. Computer skills especially in Microsoft Exceland presentation slide using Power Point. Applicants must be willing to work in Senai, Johor. Good working attitude and willing to learn. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

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