Job Description

Oversee the company\'s service management function, managing stakeholder interactions and the SSC accounting team. Key responsibilities include leading the O2C team, implementing service procedures and process improvements, and maintaining SLAs. Job is based in Johor

• Lead the development and upkeep of SLAs and charging mechanisms, maintaining regular engagement with Business Unit stakeholders to ensure alignment.
• Establish consistent reporting (monthly and ad-hoc) and ensure all outputs meet SSC and Business Unit requirements.
• Monitor service delivery, addressing failed SLAs promptly, and ensure timely, accurate reporting, including Power BI maintenance.
• Drive continuous improvement, manage team performance, and support team morale, motivation, and career growth.
• Allocate resources effectively, balance workloads, and lead stakeholder governance meetings.
• Oversee shared services activities like service catalogues, SOPs, customer surveys, and ServiceNow management

• Qualifications: Degree in Finance/Accounting or related field, or professional certifications (ACCA, CPA).
• Experience: 5-7 years in relevant roles, with 2+ years in a supervisory role; Shared Services and large organization experience preferred.
• Skills: Expertise in SLA management, contracts, reporting, and business process improvement.
• Technical Proficiency: SAP, Power BI, Microsoft Office.
• Communication: Excellent verbal and written English.
• Competencies: Strong team leadership, negotiation, commercial acumen, and relationship management abilities.
• Able to work in Johor. (MUST HAVE)

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Michael Page