Job Description

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?Do you want an open, supportive, and caring working environment?Do you view your development needs seriously as we do?If YES, then take your career to the #NextLevel with BASF !Objectives of the Position

• To support the integration and implementation of global standard processes, merger & acquisition into the region
• Effectively support process improvement in the Order to Cash area in line with deliverables and manage all stakeholders to ensure deliverables are communicated effectively.
• Effectively support the Order to Cash function in delivery of services to BASF group companies.
• Ensure services are delivered in accordance with established processes and work procedures and in compliance with BASF policies.

Main Areas of Responsibilities and Key ActivitiesFunctional Tasks (including but not limited to):

• Assist to implement solutions in line with the BASF, Global Business Services and BASF Asia-Pacific Service Centre strategy.
• Support the development and implementation of new business practices and processes in compliance with BASF Group requirements.
• Ensure policies, processes and business practices comply with and are maintained in accordance to BASF group and regional standards.
• Engage with the project owners/ leads, local companies and relevant functional units / work streams to ensure that project solutions are adopted, implemented, and maintained appropriately.
• Support in communication of project deliverables to ensure all stakeholders are kept informed on progress and issues/resolutions.
• Support or conduct training / workshop in project and process solution implementations
• Provide process knowledge and support in troubleshooting to resolve issues
• Act as a backup for Expert as and when required
• Backup, assist with and perform Order to Cash tasks of delivery team when required.
• Perform other duties as and when delegated, including job rotation to other functional teams

Compliance:

• Participate in any compliance audits and respond to audit queries
• Governance role to ensure all work documentation and work processes are updated and meet with Internal Control Framework on timely basis
• Ensure compliance to BASF policies, guidelines & requirement, Financial Reporting Compliance requirements, local company legal and statutory requirements

Quality and Continuous Improvement:

• Assist to identify, recommend and implement continuous improvement initiatives to improve service delivery excellence and customer satisfaction.
• Identify best practices or solutions within and outside of Order to Cash team.
• Support Global Business Services (GBS) and Regional initiatives
• Assist and support standardization across regions and globally by focusing on alignment of end to end business process areas, system and tools.
• Assist in improving productivity of Order to Cash by conducting relevant benchmarking exercise and monitoring through Key Performance indexes.

Project Management/ Planning and Controlling:

• Support business requirement / variation from global / regional process, preparation of business case and escalation to relevant global/regional functional units.
• Support in defining functional specification for project implementation
• Assist to provide guidance as well as proactive consulting for optimization of process.
• Assist to establish training needs, organize and conduct trainings on global / regional applications
• Assist in designing first level support and train users accordingly
• Support to manage costs within project budget expenditure guidelines.
• Assist to plan and monitor project resources / man days

Knowledge Management:

• Assist to ensure effective knowledge transfer as for sustainable development of knowledge within the team
• Assist to provide operational and strategic support in designing, implementation and continuous improvement of Order to Cash internal functional training to maximise learning process based on current and future business needs.
• Assist to develop, maintain and update a set of comprehensive and complete training materials of Order to Cash internal functional training.
• Work with the relevant stakeholders to understand service delivery information and technical knowledge and keep up to date on changes that may impact the training content and training delivery.
• Establish a knowledge database of work problems encountered and steps for resolution to facilitate continuous learning, development and cross sharing of knowledge throughout Order to Cash team.
• Support new and existing team members through proper knowledge transfer; and sharing of best practice thereby ensuring quality is maintained through any staff transition

Professional guidance / multiple reporting lines:

• Provide guidance and support to the designated Order to Cash team
• Assist managers in providing feedback and reinforcement to team members regarding development needs and opportunities, and secure resources to support development efforts
• Establishes good interpersonal relationships by helping team members feel valued, appreciated and aware of business performance issues.
• Assume Expert\'s role in the absence of Expert

Service Management/ Others:

• Ensure customer queries are attended to and resolved in a timely, responsible and proactive manner
• Contribute and support the Senior Manager and Managers in the implementation of project initiatives e.g. Continuous Improvements, Technology Enhancement, Internal Control, Six Sigma, Scorecard etc.
• Support Order to Cash delivery teams through sharing of knowledge and experience and best practices
• Such other tasks as KL Hub management and changing business environment may require to be performed
• Support team strategic plan and objectives

Frequent cooperation within/outside BASF Group:

• Counterparts and/or relevant stakeholders in BASF companies, internal/external auditors, external consultant and the other KL Hub functional teams
• Senior Managers, Managers, Assistant Manager, Analysts and peer team members
• Global Business Services team / Project Management team

Education

• University degree in accounting or business administration.
• Chartered, Certified or Certified Professional Accountant or equivalent.

Working Experience

• Internal delivery experience in BASF.
• More than 5 years experiences in accounting functions including 2 years specialized in or have strong knowledge in Order-to-Cash processes.
• Experience working in an SAP environment.

Technical & Professional Knowledge

• In-depth knowledge and understanding of:
• Order to Cash and other accounting functions.
• SAP system or other ERP system.
• Knowledge and experience of MS office tools
• Proficiency in English and other language required with good communication skill.
• External experience in a shared service or business process outsourcing engagement will be an added advantage

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has about 1,200 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of \xe2\x82\xac68.9 billion in 2023. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at .Stay alert for possible recruitment fraud!
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Remember, neither BASF nor our representatives will ever request money from a job candidate.
If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today \xe2\x80\x93 the world\'s leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams\xe2\x80\x99 performance.Join the team and connect with more than 117,000 other minds.Kuala Lumpur, 14, MYBASF Asia-Pacific Service Centre Sdn. Bhd.Finance, Controlling & AuditPermanent108071ATS_WCMS_WEBFORM

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