Are you ready to work with some of the largest and most sophisticated companies in the world, typically Fortune 1000?
As a Cloud Solution Architect, you will play a crucial role in ensuring customer satisfaction, deployment, adoption, and support of O365 / Office Apps initiatives. This role has been a career accelerator for hundreds of CSAs over the years.
Key Responsibilities:
Assist customers in building, deploying, operating, and optimizing complex enterprise environments.
Conduct standard product workshops and training sessions.
Lead in-depth product reviews and whiteboard (chalk talk) sessions.
Perform health checks and assessments.
Conduct post-operational reviews of product implementations.
Assess product upgrades and migrations.
Review systems performance.
Ensure M365 Copilot readiness.
Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management.
Skills Required
5+ years' experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
Advanced analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills.
Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
Ability to work independently and as part of a team.
Customer-focused with a commitment to providing high-quality support.
Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.
Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.
Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.
Deep technical knowledge of Microsoft 365 Apps features, and functionalities.
Assist users with installation, configuration, and troubleshooting of Office Apps.
Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.
Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.
Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.
Strong understanding of Office 365 and its administration.
Experience with SharePoint and OneDrive.
Stay up to date with the latest updates and features of Office Apps and guide customers with recommendations for their implementation.
Knowledge of scripting languages such as PowerShell.
Knowledge of Windows operating systems and basic networking concepts.
Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.
Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.
Strong knowledge of Office Scripts and ability to guide customers to the proper use, best practices and benefits.
Microsoft 365 Apps for Enterprise deployment best practices.
Optional Skills
Advanced networking skills with DNS, firewall, load balancing, etc.
Knowledge of scripting languages such as PowerShell.
Familiarity with ITIL best practice for IT service management.
Advanced knowledge of Office Scripts
Relevant Certifications
Microsoft 365 Certified: Fundamentals
Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps)
Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps)
Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps)
Job Types: Full-time, Permanent
Pay: RM9,000.00 - RM11,000.00 per month
Benefits:
Opportunities for promotion
Professional development
Application Question(s):
Total years of work experience & hands-on deployment & administration with Microsoft 365 Apps/Office Suites
Total years of work experience in Office 365 administration (licensing, configuration, troubleshooting)?
Total years of SharePoint Online & OneDrive integration with Office Apps?
Total years of work experience in PowerShell scripting for automation and administration?
Total years of work experience in Windows OS & basic networking concepts (to troubleshoot client-side issues)?
Total years of work experience in customer-facing roles (architecture, consulting, IT support, operations)?
Total years of work experience & ability to conduct workshops, training, and webinars?
Strong communication & interpersonal skills (can lead whiteboard sessions, engage with senior IT staff)?
Ability to act as the primary technical contact ? advanced troubleshooting, escalations, problem resolution?
Any M365 Certified: Fundamentals/Ms Office Specialist-Word,Excel,PowerPoint-M365 Apps?
Do you require Company to provide you a work pass to work in Malaysia?
What is your average last drawn salary+benefits & expected salary per month+ expected benefits in MYR?
Education:
Bachelor's (Preferred)
Experience:
VBA/Macros (guiding customers on migration and automation): 6 years (Preferred)
Office Scripts (modern automation for Office Apps): 6 years (Preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.