Every day, publishers and brands around the world work with WoodWing products to create magazines, newspapers, and other content, online, in-app, and in print. At WoodWing, you will help build the future of content production, in an organization with little hierarchy and lots of freedom to develop your own skills. For our office in Kuala Lumpur we are looking for a new team of Office Support. Are you joining us?
What will you do?
Purpose of the function:
Responsibilities include providing production and administrative support to ensure efficient operation of the office
Responsibilities: > Primary role

• Set up, configure, troubleshoot, monitor, repair and maintain network infrastructure and IT equipment from hardware to software
• Deal with IT vendors to propose and implement IT rollout and optimal operating c
  ondition
• Provide in house IT training on its proper usage

> Secondary role

• Overseeing contractors when professional repairs are required in the office.
• This job does not perform actual production work as its primary role (such as data tagging, extraction, or coordinating file transfers with publishers) but as a secondary role when deemed urgent or apt under circumstances.

>Team work

• Work independently or with fellow team members to troubleshoot and solve IT and production cases
• Work well with immediate superior, cross functional head, and engineering team

> Use of ticketing system (SysAdmin-Global)

• Rendering IT specifically to services related to account administration (Email, Slack, JIRA, VPN, networking etc.)

Who you are?

• 
  Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• 
  At least 2 Year(s) of working experience in the related field is required for this position.
• 
  Fresh graduates are encouraged to apply.
• 
  Good communication skills in English (both written & spoken).
• 
  Preferably Entry Level specialized in IT/Computer - Software or equivalent.
• 
  Knowledge in various operating systems, such as Mac OS X, Windows XP and Windows Vista
• 
  Possess knowledge of various web browsers like Mozilla Firefox, Internet Explorer and Safari.
• 
  Possess knowledge of transmission protocols like FTP.
• 
  Ability to learn foreign systems quickly
• 
  Willing to work in shifts. (roaster rotate for day and night shift)
• 
  Applicants must be eligible to work in Malaysia.
• 
  Applicants must be able to work in Cyberjaya.

What\'s in it for you?

• Work in an international organization, with offices in 3 countries and continents!
• Competitive salary which fits with your work experience and skills
• Join a group of people who are passionate about what they do
• The chance to really be yourself in our informal and open work environment
• Work hybrid- from one of our offices and from home

Our culture and values Our team is made up of more than 20 nationalities, across offices in the Netherlands, Malaysia, and the US. While we have a mix of people, we have a common goal: to build the future of content production for the world\xe2\x80\x99s leading publishers and brands. WoodWing is an organization with a history of innovation. Nearly two decades ago, we helped popularize Adobe InDesign with our first plugin. In 2010 we were the first software provider to make it possible to publish on the iPad. And in 2019 we became the preferred partner of Apple for publishing to Apple News+. Our culture is built around six values - Exploration, Collaboration, Leadership, Fun, Pride, and People at Heart. Our values to bring culture to life in our day-to-day behavior. They are carefully selected based on what we have developed over our years as a company, and what we consider important to reach our vision.
Ready to meet us?
Does this role look like your next challenge? Apply now!
Important Note:

• This is a direct hire, agencies are not welcome.
• Applicants must be eligible to work in Malaysia.