Job Description

Job Requirements

• We prioritize MALE candidates to create a gender-balanced team. However, we will consider all good FEMALE candidates for this role.
• Fresh graduate, preferably Certificate/Diploma/Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program. School leaver (SPM/STPM) will be considered.
• The ideal candidate must be physically presentable with high-confident appearance, sociable and fun-loving character.
• Good interpersonal communication, especially in English (Spoken and written).
• IT-savvy and familiar with Microsoft Office (Word, Excel, PowerPoint).
• Team player and eager to learn new things in the shopping centre industry.
• Able to work on shifts and on public holidays.

Primary Responsibilities

• Deal directly with customers either face-to-face, telephone or electronic channels.
• Constantly updated and equipped with crucial information to address enquiries promptly (e.g., directory, campaigns, procedures, loaned items).
• Manage loaned items to customers by maintaining its record, hygiene, and workability (e.g., wheelchairs, power scooters, strollers).
• Manage customer-related campaign and programmes (e.g., games/redemptions).
• Record and process enquiries, feedback, complaints, applications and requests via established forms, databases, and systems.
• Re-direct all enquiries or issues to the person-in-charge or department and follow up on behalf of the customers for closure.
• Perform customer verification and keep records of customer details, interactions, transactions, and actions taken for future reference.
• Perform rotational walkabouts in the shopping centre to observe and collect information as well as to provide mobile guest services to customers.
• Liaise with Safety personnel and ensure the first-aid boxes at Customer Service Counters are valid and available in needs.
• Manage marketing inventory and perform stock-take exercise to ensure the inventory database is updated and reliable for reference.
• Prepare routine or ad hoc reports and provide administrative assistance to the Marketing team.

What could we offer to you?

• Allowances: grooming & shift
• Performance-based bonus
• Performance-based salary increment
• Entitled to all gazetted public holidays in Selangor (18 days)
• Dental coverage
• Medical outpatient (inclusive dependants)
• Insurance Group Hospitalization & Surgical (GHS) (include dependants)
• Insurance Group Term Life (GTL)
• Insurance Group Personal Accident (GPA)
• Prolong medical leave \xe2\x80\x93 critical illness
• Examination leave
• Marriage leave and gift (first legal marriage)
• Maternity/Paternity leave
• Childbirth gift
• Compassionate leave (hospitalization & death of immediate family)
• Funeral support (include immediate family)

Job Types: Full-time, Permanent, Fresh graduate Salary: RM1,700.00 - RM2,500.00 per month Benefits:

• Additional leave
• Dental insurance
• Free parking
• Health insurance
• Parental leave

Schedule:

• Afternoon shift
• Day shift
• Holidays
• Rotational shift
• Weekend jobs

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
Yes, we comply to all recommended measures by Malaysian Government for Covid-19. Application Question(s):

• Shift Pattern: 9.30am-6.30pm (morning) & 1.00pm-10.00pm (afternoon), rotational basis, work on public holiday and weekends. Do you willing to work in this shift pattern?
• Are you a proficient user of Microsoft Office (Word, PowerPoint & Excel) for recordkeeping and reporting purposes?
• This role will perform physical activities such as mall walk, to support marketing campaigns and events, storage and cleaning, et cetera. Are you physically fit for this role?

Education:

• Malaysian Special Skills Certificate (Preferred)

Experience:

• face-to-face customer service: 1 year (Preferred)

Language:

• conversational English (Required)

Application Deadline: 02/28/2023
Expected Start Date: 03/01/2023