Job Description

Whether you\xe2\x80\x99re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you\xe2\x80\x99ll have the opportunity to expand your skills and make a difference at one of the world\xe2\x80\x99s most global banks. We\xe2\x80\x99re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You\xe2\x80\x99ll also have the chance to give back and make a positive impact where we live and work through volunteerism.Shape your Career with CitiWe\xe2\x80\x99re currently looking for a high caliber professional to join our team as Officer, Fraud Ops Intermediate Analyst 2 (Internal Job Title: Fraud Ops Intermed Analyst - C11) based in Kuala Lumpur, Malaysia. Being part of our team means that we\xe2\x80\x99ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your futureThe Officer, Fraud Ops Intermediate Analyst 2 is a senior level positions responsible. He/ she will have the responsibility of managing a team of experienced authorizers on a 24X7 365 days with multi language capabilities, especially Cantonese and Mandarin proficiency, covering authorization process for SG & HK markets, ensuring robust controls, anticipating weaknesses in day-to-day operations and ensuring key activities are performing within benchmark.In this role, you\xe2\x80\x99re expected to :Responsible to overseeing the day-to-day 24X7 365 days shift Voice Authorization Hotline service operations for Singapore & Hong Kong markets.He will be responsible for delivering best-in-class high performance quality authorization services to Acquirers and customers while managing operations with the execution of a clear authorization strategy that minimizes fraud exposure for the respective businesses.Responsible for conducting operational reviews, ensuring key performance metrics are met,Implement authorization standards and procedures to ensure that operation is fully compliant with all internal and external regulations.He will collaborate with regional and country teams, participating or leading various weekly huddles and monthly conference calls, or other required sharing forums.Responsible for the performance of the authorization team to ensure quality authorizations services are delivered to Acquirers and customers.Responsible for closely monitoring the KPIs and KRIs, making sound assessments and escalating as necessary.He will proactively identify issues, communicate to the corresponding country teams and implement solutions promptly.Maintain close relationship with the Country Fraud Managers, keep up to date on market trends and promptly react to new fraud trends to minimize fraud risk exposure for the respective businesses.He will oversee the Team Leads to perform Day-2 reviews from critical/regulatory reports to ensure the delivery of quality judgment/decisions and service.Ensure authorizers are appropriately trained and informed on the most recent authorization or fraud trends and related investigation techniques and intelligence.As a successful candidate, you\xe2\x80\x99d ideally have the following skills and exposure:2-5 years of experience in a related roleConsistently demonstrates clear and concise written and verbal communicationMultilingual capabilities with high proficiency in the Cantonese language due to the need to support a sizeable Hong Kong consumer market.Managerial skills in handling a large team of authorizers with diverse background, multi language skills and experiences.Extensive knowledge of Card Associations operating rules and regulations.Education:Bachelor\xe2\x80\x99s degree/University degree or equivalent experienceJob Family Group: Operations - ServicesJob Family: Fraud OperationsTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the " " poster. View the .View the .View the

Citigroup