Job Description

JOB SUMMARY

Key responsibilities:

1) Operations and General Administration

Assist and support the Assistant Manager, Admissions and Visa to:

Administer visa applications for all students. Contribute to improvement of Visa Unit processes. Monitor student attendance for reporting to MOHE and immigration. Manage and maintain proper records for all the paperwork and correspondence relating to the job. Ensure accuracy, availability and up-to-date students records. Ensure on time completion of assigned tasks relating to the Unit tasks. Support the Division in various roles in providing services to the students and staff members.

2) Liaison and Interaction

Work closely with various parties including:

Staff within Future Students; Staff from the Faculties and other administrative Units; Staff from Melbourne Campus; Staff from Immigration Office and EMGS (Education Malaysia Global Services); and Outside agencies on matters relating to Unit activities and functions.
Build rapport with students when handling their concerns and issues that within Visa Unit jurisdiction.

3) Policy and Planning

Implement and ensure compliance with all the policies relating to the area of responsibilities or section. Assist in the development of policies and regulations relating to the area of responsibilities or section. Continuous process improvements.

4) Customer Service

Provide fast, efficient, reliable customer service to all members of staff, students and visitors. Provide accurate information, educating and advising staff members on related policies and procedures. Be accessible for client enquiries and respond to clients in a timely manner. Ensure that the Unit's service standards are being observed.

5) Reports

Prepare reports to the Assistant Manager, Admissions and Visa, on all activities undertaken. Provide accurate information as and when needed by the Management.

JOB REQUIREMENTS

A Bachelor's degree in any discipline from a recognised institution; or a Bachelor's degree with subsequent relevant experience; or A Diploma in a relevant discipline from a recognised institution with a minimum of three (3) years working experience. Fresh Bachelor degree holders in relevant discipline can be considered. Pleasant personality with strong customer service focus and able to develop good working relationship with students, staff and external stakeholders. Excellent interpersonal skills and communication skills, in written and spoken English and Bahasa Malaysia. Demonstrated excellent teamwork and knowledge of Microsoft Office software, especially MS Words, MS Excel, and Power Point. Meticulous and have an eye for details. Experience in handling jobs related to Visa Services. Good organisational, problem solving and analytical skills. A sound knowledge of the higher education in Malaysia.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person