Job Description

We\'re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what\'s important to them.What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We\'ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you\'ll also be able to choose from a range of benefits to suit you. We\'re an organisation that likes to give back, so you\'ll also have three charity days allocated to support a cause that matters to you.About you:
As an Onboarding Consultant, you specialize in setting up and configuring new accounts, seamlessly importing data, and empowering administrators with comprehensive system training. Your primary goal is to ensure your clients extract maximum value from your solutions, regardless of project scale. Customer satisfaction is at the heart of your approach. Collaborating closely with your team, you ensure a smooth onboarding journey from start to finish. This role is dynamic and evolving, with a strong emphasis on continuously enhancing your FlightPath process.
You are dedicated to empowering your clients through user-friendly documentation and instructional videos, aimed at promoting self-sufficiency without compromising on customer experience. You thrive on identifying operational efficiencies and implementing process improvements to streamline your setup procedures.Day-to-day, you will:

• Execute tailored onboarding strategies to seamlessly integrate our software solutions into client workflows.
• Deliver comprehensive training sessions and workshops to client teams, ensuring they leverage our software effectively to achieve their business goals.
• Manage Net Promoter Score (NPS) surveys and utilize client feedback to refine onboarding processes and enhance overall satisfaction.
• Facilitate a smooth transition from onboarding to project launch, ensuring all necessary support handovers are seamless and well-documented.

Your skills and experiences might also include:

• Project Management
• Communication and Interpersonal Skills
• Customer Focus and Problem-Solving
• Adaptability and Flexibility:

What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you\'re excited about this role, (even if your previous experience doesn\'t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let\'s make a difference together.
Love Work. Love Life. Be You.

The Access Group