Job Description

: Job Purpose: This role is based within the Global TTS Onboarding Quality Assurance Team, and will be based in Kuala Lumpur, Malaysia. The successful candidate will be responsible for the quality management activities within TTS Onb : Job Purpose: This role is based within the Global TTS Onboarding Quality Assurance Team, and will be based in Kuala Lumpur, Malaysia. The successful candidate will be responsible for the quality management activities within TTS Onboarding Organization. This role is created to reflect the: Continuous transformation of the existing Onboarding Service Model to serve TTS Clients Digitalization and automation of the control framework Increasing number of internal controls programs and initiatives to improve the quality of the service Criticality of a quality and control focus within a large operations organization such as TTS Onboarding. Job Background/context: TTS Onboarding has a core set of the critical processes the Quality Assurance Analyst is responsible for testing, trend analysis, monitoring of the critical TTS Onboarding Processes/Controls and will assist in driving the Quality Assurance agenda for the TTS Global OB organization. The successful candidate will play a pivotal role in quality assurance reviews for the critical Onboarding processes and designing of the quality assurance framework within Global organization. The individual will be considered as a valued member of the global TTS Onboarding team and will be expected to be flexible to taking on additional assignments as required to ensure that TTS Onboarding becomes best in class. Key Responsibilities: The role will cover the Quality Assurance agenda for the TTS Onboarding Organization Globally: Support in the execution of the Global Quality Assurance agenda for TTS OB Organization. Perform testing of the MCA and trend analysis for subjected TTS Onboarding processes globally Coordinate execution of any Controls and Regulatory internal and external reviews, e.g., Internal Audit/Compliance Testing / External / Ops Controls/ KPMG reviews etc. Support validation of the Regulatory and Control related process changes within the scope of the TTS OB Activities, ensuring that QA related matrix and testing scripts are updated as required and validation of testing results reflects the process changes. Post-migration monitoring of and reporting to Reg & Process Governance, including but not limited to MCA, COB, CAPs, and post quality checks Perform ad-hoc review of selected [high risk or/and emerging risk controls/processes] to assess the effectiveness of the current control environment and support in delivering the solutions to strength the control environment Build strong and effective relationships with key regional partners in Onboarding, Compliance and AML Groups as part of a Controls and Regulatory Programs Management. Create the Culture of quality and compliance via top-down focus on the values of the Quality Organization and Customer centricity. Development Value: Member of the Global Team, close cooperation with QA Team Members locally in different Regions Highly visible Program Analyst role with contact across TTS Onboarding Exposure to a complex and fast-paced challenging control environment Extensive opportunities to excel project management skills, process change and re-design with a focus on controls and risk elements Interaction and exposure to multiple internal stakeholders Knowledge/Experience: Ability to perform the high-quality testing Ability to fast adopt to changing environment Ability to think creatively and critically Proven ability to execute Highly organized with program management skills Understanding internal risk & controls policies and processes and the ability to quickly identify areas of weakness Skills: Excellent written and verbal communication skills and ability to communicate and influence at an appropriate level Goal-focused and results-driven Strong organizational and follow-up skills and the ability to multi-task effectively Self- motivated Excellent attention to detail is essential Proficient with MS suite of applications inclusive of Visio, PowerPoint, Excel and Project. Competencies: Client and process orientation, professionalism, Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques A detailed and independent thinking style. Strong interpersonal and verbal/written communication skills Strong team working skills Positive and dynamic attitude to work Ability to work as part of and contribute to a multi-location Team. Qualifications: Degree in Business or other relevant discipline Project Management will be beneficial Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and competencies Job Family Group: Customer Service Job Family: Institutional Client Onboarding Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View the '' poster. View the . View the . View the