Minimum 1 year of experience in customer service, online sales, or product upselling - preferably from the aesthetic, beauty, healthcare, or e-commerce industry
Experience in WeChat Business, Online Sales, Direct Selling or MLM is an advantage
Proficient in Mandarin and English (spoken and written) - We are seeking candidates fluent in Mandarin to assist Mandarin-speaking clients
Excellent communication, follow-up, and persuasive selling skills
Strong discipline, proactive mindset, and positive attitude
Able to handle customer complaints with patience and professionalism
Able to work on shift-based schedules, including weekends or public holidays when required
Tanggungjawab About the Role MCM Group is a fast-growing healthcare company based in Malaysia, specializing in health products and wellness solutions. Guided by our mission of "User Health, Partner Health, Corporate Health," we connect healthcare brands with communities through innovative marketing, e-commerce, and data-driven engagement. As an Online Sales cum Customer Service Representative, you'll be the first point of contact for our online customers across multiple digital platforms. This role combines sales performance with customer relationship management - ensuring every enquiry is handled promptly, professionally, and converted into a meaningful transaction. You'll work in a dynamic, fast-paced environment that values responsiveness, empathy, and accountability. Job Responsibilities Customer Engagement & Service
Handle and respond to customer enquiries through multiple platforms (Facebook Business, WhatsApp, WeChat, etc.)
Ensure all enquiries, issues, and complaints are resolved promptly according to company SOPs
Maintain a response time of within 30 minutes and achieve at least 90% daily response rate
Demonstrate professionalism, integrity, and confidentiality when managing customer information
Sales & Conversion
Meet individual sales KPIs and contribute to team sales targets
Identify upselling and cross-selling opportunities across health products and promotions
Maintain accurate records of customer interactions and order details
Reporting & Coordination
Prepare daily enquiry and volume reports for management review
Support marketing and sales campaigns by providing customer insights
Collaborate with internal teams to improve service quality and customer satisfaction
Manfaat Why Join MCM Group? At MCM Group, we believe in creating a workplace where growth, stability, and well-being go hand-in-hand. Here's what you can expect:
Competitive salary with performance-based incentives & Commission
Yearly bonus & structured increments
13% EPF contribution
Medical, dental, and vision allowance
Free parking & safe, modern workplace
Career growth within the sales, customer experience, or marketing division
Supportive, non-toxic culture that values continuous improvement and teamwork
Manfaat tambahan
Training Provided
Kemahiran Customer Service Communication Skills Online Sales Healthcare Knowledge Problem Solving Customer Journey Mapping Customer Care CRM (Customer Relationship Management)