Job Description

MohonKelayakanWE ARE LOOKING FOR CANDIDATES IN THESE LOCATIONS:

• Northern: Seberang Jaya, Sungai Dua
• Central: Kepong, Mutiara Damansara, Puchong, Bandar Bukit Puchong, Cheras, Kajang, Shah Alam, Setia Alam, Kepong
• Southern: Desa Tebrau

You have

• A diploma or secondary school certification (preferred).
• 1-2 years of experience in an administrative or operations support role (e-commerce or retail experience is a plus).
• Strong organizational and time-management skills.
• Proficiency in using office software (e.g., MS Excel, Word) and inventory/order management systems.
• Excellent attention to detail and problem-solving abilities.
• Good communication skills to interact with teams and customers effectively.
• Flexibility to work shifts, including weekends and public holidays.
• Candidate must posses customer centric element

TanggungjawabRole PurposeTo provide administrative support for Lotus's online operations, ensuring smooth order processing, inventory accuracy, and excellent customer service.You will

• Process and monitor online orders, ensuring accurate entry and updates in the system.
• Coordinate with the fulfillment and delivery teams to resolve order-related issues.
• Track and update inventory levels for online stock, reporting discrepancies to the relevant team.
• Assist with customer inquiries regarding orders, delivery statuses, or returns, ensuring prompt resolution.
• Prepare reports on key operational metrics, such as order accuracy, inventory levels, and delivery performance.
• Maintain accurate records of invoices, order details, and customer communications.
• Liaise with internal teams and external partners to ensure smooth operations and timely delivery.
• Support the Online Operations Manager and Team Leaders with administrative tasks as needed.
• To resolve customer enquiries/complains via Lotus's CRM promptly

Manfaat

• Group medical coverage.
• Flexible optical and dental benefits.

KemahiranMicrosoft Excel Microsoft Office E-commerce Platforms Customer Service Data Entry Order Processing Problem-solvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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