Job Description

Position: Online Technology Support (Arcgis/ArcMap) Tenure: 2 years (Renewable basis) Location: Shah Alam Working Hour: Night Shift ( 9pm - 6am) ( Fixed Shift) Salary: RM 2800 - RM 3100 + Fixed Allowance ( RM 500 shift allowance + RM 400 Training al Position: Online Technology Support (Arcgis/ArcMap) Tenure: 2 years (Renewable basis) Location: Shah Alam Working Hour: Night Shift ( 9pm - 6am) ( Fixed Shift) Salary: RM 2800 - RM 3100 + Fixed Allowance ( RM 500 shift allowance + RM 400 Training allowance) Job Responsibilities: Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using tools and other related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture Maintain comprehensive case documentation in customer relationship management (CRM) system As a subject matter expert, author and tech edit knowledge articles available to internal and external users Identify issues and log defects for software improvements Work in other technical areas of software support as customer and business needs require Job Requirements: Bachelor's in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Technology or other relevant field, depending on position level Open for fresh Degree holder with experience at least in Final year project/Internship using ArcMAP Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment