Job Description

IT Support Engineer L1

Location: KL

Your Deliverables & Contribution

Our community of level 1 IT experts are at the forefront of maintaining and enhancing the performance of our IT infrastructure within defined SLAs which support our organization's goals and business operations.

You will diagnose and troubleshoot basic software and hardware problems as defined in the service catalogue within the published SLAs. You will provide on-the-ground support as requested by the IT Shared Service team

Play To Your Strengths

Your skills & expertise in these areas will help you to succeed in this role:

Skills (Technical)

Competencies (Soft Skills) Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot Specific tech stack:

Service minded

Problem-solving mindset

Excellent Communication (English)

Ability to work effectively under pressure

Owning The Right Actions

We trust you to execute your responsibilities in these areas:

Technical

Compliance

Data Classification Level Add Document Title Here | 2

Responsible for investigating and solving L1 tickets as detailed in the service catalogue. Responsible for providing end users efficient and timely support.
Assist the IT Manager with the local and global IT projects implementation when required
Ensure technical documentation is maintained with the IT Shared Service Team
Responsible for addressing local end user process adoption - communicate reminders of correct process eg. Raising a ticket
Ensure each workstation is set up with the correct IT equipment, or laptops and peripherals are issued as per company policy
Maintain inventory all equipment, software, and software licenses
Support the APME LISO during IT compliance audit processes eg Grip 32
Responsible for the safety and security of hardware & data onsite
Responsible for adherence to MPG IT Policies
Vendors & Suppliers

Support IT Shared Service Team with local vendor contact and relationships. Provide local language support if required.
Your Experiences

1-5 years of working experience in the IT support field or in a related area

Experience performing/ delivering IT services within defined SLAs

Experience in a multi national company or within a shared service model is advantageous

Job Type: Permanent

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Work Location: Hybrid remote in Kuala Lumpur