Job Description

MohonKelayakan

• Diploma in Business Administration, Sports Management, SPM, or any related field.
• Organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work flexible hours, including evenings and weekends, as required.
• Knowledge of swimming programs and swim school operations is an advantage.

TanggungjawabAdministrative Duties:

• Manage day-to-day administrative tasks, including answering phones, responding to emails, and handling correspondence.
• Maintain accurate records and files, including client information, schedules, and financial transactions.
• Prepare reports, presentations, and other documents as needed.

Scheduling and Coordination:

• Create and manage class schedules, ensuring optimal use of pool space and instructor availability.
• Coordinate events, competitions, and special programs, ensuring all logistical details are handled.
• Communicate schedule changes and updates to staff and clients promptly.

Customer Service:

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and feedback.
• Ensure a high level of customer satisfaction by providing excellent service and resolving issues effectively.
• Assist with client registrations, membership renewals, and payment processing.

Operational Support:

• Oversee facility maintenance and ensure a safe and clean environment for staff and clients.
• Monitor inventory levels of supplies and equipment, ordering as necessary.
• Assist in implementing operational policies and procedures to enhance efficiency and service quality.

Team Collaboration:

• Work closely with instructors, coaches, and other staff to ensure cohesive operations.
• Participate in staff meetings and contribute to team discussions and planning.
• Support training and onboarding of new employees.

Financial Management:

• Assist in budget preparation and monitoring expenses to ensure cost-effective operations.
• Handle invoicing, billing, and financial record-keeping.
• Prepare financial reports and assist with audits as needed.

Manfaat

• Real-world Application: Interns gain practical experience by applying theoretical knowledge in real-world settings.
• Industry Insight: Exposure to daily operations provides a deep understanding of the industry\'s workings and challenges.
• Process Improvement: Learn about different processes and how to improve them for efficiency and effectiveness.
• Strategic Thinking: Develop the ability to think strategically about business operations and contribute ideas for improvement.

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