Job Description

• diploma or equivalent; additional qualifications in administration or related fields are a plus.
• Proven experience in an administrative role, preferably within the telecommunications industry.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Customer-focused with a proactive approach to problem-solving.

Responsibilities

• Order Processing: Efficiently handle and process customer orders, ensuring accuracy and timely completion.
• Customer Follow-up: Proactively follow up with customers regarding their orders, addressing any queries or concerns they may have.
• Principal Telco Coordination: Liaise with the principal telco to manage and resolve order-related issues.
• Order Tracking: Track and trace the status of all orders, providing updates to customers and internal stakeholders.
• Documentation: Maintain accurate records of all orders and communications for future reference and auditing purposes.
• Reporting: Generate regular reports on order status and any issues encountered, suggesting improvements to streamline the process.

Benefits

• Competitive salary package
• Annual bonus
• Company retreats and team-building activities
• Professional development opportunities
• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• 5 Working Days

Additional Benefits

• 5 Working Days
• Medical Claim

SkillsOutlook Communication Skill Word Processing Client Relations Microsoft Office Order Processing Record Keeping Customer Service Directing Clients EmailImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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